Dshs TIA IT Electronic Health Records Technology Manager -Senior Manager

We are seeking an experienced strategic, collaborator, and resilient Senior Technology Manager who will provide leadership and expertise in the planning, development, and implementation of the Statewide Enterprise Electronic Health Record (EHR) Program at the Technology Innovation Administration within the Department of Social and Health Services (DSHS)

This job is a great opportunity to support our mission to Transform Lives to develop and implement an effective EHR solution for the benefit of the equitable care coordination and case management of Washingtonians who rely on health care provided by participating organizations. The purpose of the DSHS EHR is part of the statewide enterprise EHR solution, which includes the Department of Corrections (DOC) and Health Care Authority (HCA) to develop the Enterprise EHR Plan ("Plan"); establish the Enterprise EHR Program ("Program") and, eventually, to procure a single Enterprise EHR Solution and implement a common technology solution to leverage shared business processes and data across the state in support of client services.

In this role, as an Electronic Health Records Technology Manager, you will be responsible for developing the EHR solutions, technical vision, standards, guidelines, and best practices, ensuring quality and successful deployment and enhancements of IT services for the DSHS Electronic Health Records program, and making critical decisions in alignment with the vision and needs of the EHR Coalition, staff, stakeholders, and community partners served by these statewide coalition agencies. You will set agency policy direction and interpret and implement State IT policies and standards impacting the agency's EHR Program, this includes providing overall strategic direction and highest-level technical guidance to assigned EHR project(s) and personnel within the scope of the project(s).  You will navigate the complexities of EHR architecture, ensuring a scalable, agile, and responsive integrated system of systems, and judge the strategic, tactical, and operational activities that will have long-term and cost impacts on innovation in technology within the EHR Program.

Some of what you'll do.

• Supervise, lead, and manage the EHR technical team including third-party product and cloud platform architects, testers, engineers, and project vendors.

• Lead and establish policies for data exchange policies such as Health Level 7 (HL7), and Fast Healthcare Interoperability Resources (FHIR) standards for third-party integration, data management, and analysis.

• Lead and identify innovative solutions that leverage emerging technologies such as Artificial Intelligence, Business Intelligence, and Robotic Process Automation to advance the EHR Program's capability to continuously improve quality healthcare.

• Establish and oversee the development, implementation, and operations of Interface engines such as Rhapsody and Cloverleaf.

• Influence across multiple state agencies or administrations to align DSHS objectives, technology, and governance.

• Collaborate and influence thought leadership with other technology leaders, and clinical experts, including those working on budget and finance, governance, and vendor management from various governmental business units to identify innovative technology solutions to improve quality of care for citizens.

• Lead and manage resources across teams to maximize the business impact of resources, ensuring each team has the skills and capabilities needed to achieve its objectives.

• Lead and manage software engineering teams and other stakeholders to set goals for improving code quality, maintainability, security, and scalability.

• Provide leadership, vision, and direction for the software and hardware engineering organization while setting clear strategic direction for the EHR Technical teams.

• Develop workforce strategies to meet the organization's current and future software engineering needs through developing, hiring, and/or sourcing talent.

• Champion best practices and modern software development methods and tools

• Implement and manage software development status reporting, metrics, and benchmarks.

• Work with IT Security to ensure software is effectively secured and that risks are mitigated.

• Supervise, lead, and manage third-party vendors, applications, and contracts to meet deliverable timelines and meet contractual performance objectives.

We are looking for a seasoned professional who is ready for the challenge of independently managing multiple, and providing strong leadership to others.

Our ideal applicant provides innovative ideas and strives to continuously improve, challenge, and advance the EHR program to ensure the best healthcare administration and quality of care for Washingtonians.   Applicant is never satisfied with the status quo and has experience leading, managing, coaching, and supervising people, projects, and programs through uncertain, complex, and ambiguous business and technical environments. They understand project management methodology and influence across higher and lower administrations, agencies, or project teams. You are thoughtful and thorough in your approach, continuously analyzing, conducting research, and thinking outside the box, and have a prowess for finding unique solutions to challenging problems, has excellent collaboration, savvy relationship builders with stellar communication skills, negotiation skills, and confidently represent the agency as a trustworthy and credible partner.

If this is your area of expertise and interest, come partner with us in doing this meaningful and critical work. We encourage you to apply!

Who should apply:

• Bachelor's degree in information technologies or a related field. Experience managing, and supervising, multiple large-scale enterprise IT services or projects in all IT technologies may be substituted, year for year for the education requirement.

AND

• Ten years of recent experience as a Senior Technical Manager providing strategic direction and executive-level technical consultation and guidance with large-scale enterprise IT systems. To include projects in the areas of case management, record management, reporting, system integration, and data management technologies.
• AND
• Five years of experience supervising and leading highly skilled technical staff including solution architects, senior application and third-party integration developers, and data and reporting analysts with proven ability to negotiate, balance, and solve competing technical problems and project priorities.

Preferred qualifications/experience and certification

• Demonstrated experience in information technology information library (ITIL), project management institute (PMI), and agile project management concepts and standards for managing IT projects and programs.

• Experience with projects supported by federal funding sources and with requirements of federal programs.

• Experience with electronic health record management.

• Business background or experience in Behavioral Health and Developmental Disability

• Public sector IT experience

• Experience with integrated case management systems or Enterprise Resource Planning systems.

Completed applications will include:

• Current chronological resume

• A cover letter

• Three or more professional references with current contact information

Our Department of Social and Health Services (DSHS) mission to Transform Lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency's mission that you bring an equity, anti-racism, and social justice commitment to your work with DSHS. We strive to create greater access and affirming representation of the communities we serve, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.

If you have questions about job number 04868 at raoa@dshs.wa.gov

Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.

Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.

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