State Of Washington Yakima , WA 98908
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Economic Services Administration (ESA), Community Services Division (CSD) Statewide Customer Service Contact Center (CSCC) has an opportunity for a Social Service Training Specialist for the Child Care Subsidy Program to join our Statewide Training Team, located in Yakima, WA.
In this role, you'll be part of a state level team assigned responsibility to provide agency training which gives employees the skills necessary to succeed at their jobs. You will be essential to executing the Community Services Division's (CSD's) integrated learning approach and ensuring management have access to consultation and training needs analysis regarding performance issues.
Some of what you'll do as a Social Service Training Specialist:
Ensure employees have access to required program training, relevant courses, and other development activities
Participate in developing, administering and monitoring social, financial and health services programs or the programs, policies and procedures used by staff
Train staff when there are new policies, procedures, and systems
Develop and deliver statewide training to staff and providers
Design and create lesson plans, student handbooks, assessments, and other necessary materials for instructor led training
Monitor the activities of line staff for proper application of training
Provides consultation for contract monitoring and bill paying
Lead statewide groups, community meetings and trainings
Provide continued focus on training outcomes, trends and indicators that systematically trigger training needs assessment and follow-through
What we're looking for:
Ability to make critical decisions, based on integration of information from multiple sources
Proven ability to identify problems, develop and implement solutions
Ability to communicate information both orally and in writing so others will understand
Excellent verbal and written communication skills
Successfully manage competing priorities
Current working knowledge of Federal and state laws, policies, rules and regulations related social, financial and health programs
Experience evaluating principles and practices
Conduct training presentations and workshops statewide
Establish and maintain effective working relationships
Flexibility and ability to adapt to various adult learning styles
Who should apply?
Professionals with a bachelor's degree in social work, a health or social science, public administration or a related field
Plus one of the following:
Four years of professional experience in planning, administering, developing, or delivering social, financial, or health services programs, Or
Two years of experience as a WorkFirst Program Specialist or equivalent work experience with automated eligibility systems, Or
One year of experience as a Social and Health Program Consultant 2, Social Service Specialist 3 or Financial Services Specialist 4 or above
Note: Additional qualifying experience will substitute, year for year, for the required education. For example, eight years of experience as an FSS 3, or six years of experience as a WorkFirst Program Specialist, or five years of experience as an FSS 4 or above will meet the required qualifications for these jobs.
Extensive statewide travel is required. May require evening and weekend work.
Degrees must be obtained from an accredited institution.
To be considered for this opportunity please include:
Letter of interest
Three professional references
For questions about the application process please contact Lindsay Taylor at (509) 363-4971 and reference #09534
For questions regarding this job, please contact Jessica Moman . Supplemental Information
Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.
Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.