The Division of Child Support is looking for someone who is an excellent communicator with a private-sector business audience, passionate about customer service, a big picture thinker about the role employers play in the support of children and families and can lead a team through change.
The Department of Social and Health Services, Economic Services Administration (ESA) is recruiting for one (1) permanent New Hire Program Manager located in the Headquarters Office of the Division of Child Support (DCS), Communications Operations Team in Olympia.
This position reports to the Chief of Communications Operations and will be encouraging and training employers primarily about the DCS Electronic Funds Transfer (EFT) and the New Hire Reporting Program. The EFT Program allows employers to remit information and payments to DCS electronically. The New Hire Program requires employers to report information about hire and termination of employees. Electronic transmission of information for employer hires and payments saves valuable staff time, state resources and makes resources available to families and children faster and more efficiently.
Some of What You'll Do:
Interacting with agency/institution staff to develop communications and deliver employer-focused programming in support of the DCS mission through ongoing programs, services and activities; such as Lean processes and activities and the strategic planning process
Providing professionally sound input for the development of the DCS employer outreach policy and employer outreach efforts across a number of division programs.
Designing, directing and delivering outreach, marketing and training activities with employer outreach liaisons in each of the nine field offices.
Designing, organizing, and conducting meetings, workshops and seminars on topics such as the New Hire Program, the Electronic Funds Transfer process, changes to law that affect employer and others issues that increase the effectiveness of DCS and customer interactions.
Evaluating the effectiveness of employer-focused communications and outreach activities and recommends changes as warranted;
Supervising two or more professional staff in the Communications Operations Unit.
Other duties as assigned.
Who We're Looking For
REQUIRED EDUCATION, EXPERIENCE, SKILLS AND ABILITIES:
A Bachelor's degree with major study in business, public administration, communications or a closely allied field AND
Four years of professional experience as a child support enforcement officer including case management.
A Master's degree with major study in business, public administration, communications, a J.D. or closely allied field and two years of child support enforcement experience.
Additional qualifying professional experience will substitute, year for year, for the required education.
Additional qualifying education will substitute year for year, for the required experience.
DESIRED EDUCATION, EXPERIENCE, SKILLS AND ABILITIES:
Expert knowledge of Washington's child support program, policies and procedures and the desire and skill to research complex case issues, especially interstate issues. Also has a clear understanding of how important the employer community is as a partner in helping DCS fulfill its mission.
Affect a positive impact on the organization's performance to include positive interactions with stakeholders, staff and executive leadership;
Analyze issues, develop and implement a course of action in a leadership capacity;
Supervise, coach and counsel technical, professional and other staff performing support enforcement activities in a IV-D agency;
Demonstrated ability to work in a politically sensitive environment working with the Governor's office, legislators, other state and federal partners, national associations and others;
Resolve problems effectively and work with others to develop and implement solutions;
A proven track record of commitment to excellent customer service:
Write and speak clearly, concisely, accurately, professionally and effectively including the ability to explain technical and complex issues using Plain Talk language;
Develop and present information using a variety of media to internal and external groups;
Defuse emotionally charged contacts and redirect the conversation to resolution;
Communicate with supervisor and/or management about work process status, requests, and training needs;
Manage multiple projects with overlapping and sometimes concurrent deadlines;
Work within a team environment using excellent interpersonal skills;
Conduct effective meetings;
Maintain confidentiality in and outside the workplace;
Maintain high standards of work attendance and punctuality.
How to Apply:
In addition to completing your application, applicants must also attach the following documents to be considered for this position:
If you have questions regarding this position (WD81) please contact Freida Ray at .
If you have questions about this recruitment, please feel free to contact Joshua Shawhan by e-mail at
Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle
Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protect ed veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at . Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or .
Salary: $66,924.00 - $78,000.00 Annually
Location:* Thurston County Olympia, WA
Job Type:* Full Time - Permanent
Department:* Dept. of Social and Health Services
Job Number:* 2018-07620
Closing: 8/12/2018 11:59 PM Pacific
Agency:* State of Washington
Address:* View Job Posting for Agency Information View Job Posting for Location, Washington, 98504
Phone: View Posting for Agency Contact