Dshs ESA Support Enforcement Technician

DSHS ESA Support Enforcement Technician

If you have a passion for providing excellent customer service and enjoy working in a fast-paced environment with a variety of tasks, in a positive team environment then consider this exciting opportunity. The Economic Services Administration, Division of Child Support is currently seeking a Support Enforcement Technician to join our team in Seattle. In this role, you will use your knowledge and independent judgment to provide services to our clients. Join us today on our mission to Transform Lives!

Some of what you'll do:

• Compile, screen, research, and verify information necessary to respond to information requests

• Refer or direct customers to correct internal and external teams or individuals by following departmental procedures and guidelines

• Research and perform data entry into DCS computer databases

• Meet production goals as defined by the work unit

• Ability to maintain confidentiality

• Work with a diverse clientele, including clients who may be emotionally charged, difficult, hostile, or angry

• Operate state-of-the-art imaging equipment and software

• Coordinate services with outside vendors and prepares legal documents for service on employers and clients

• Accept and process payments, incoming documents, mail and respond to incoming information

• Process over the counter mail and payments

What we're looking for:

• Demonstrate high standards of work attendance and punctuality

• Positively contribute to a diverse and effective team environment

• Ability to work well in a team environment and individually

• Ability to remain focused and motivated while performing multiple, repetitive assignments

• Ability to multitask and switch priorities with little notice in a fast-paced work environment

• Effectively comprehend and relay statutes, departmental regulations, and programs relating to child support

• Ability to provide excellent customer service by communicating timely, consistently, and professionally on a daily basis with a diverse internal and external customer base

Who should apply? 

Professionals with two years of college level coursework

OR

Two years of customer service related experience within a program and/or services related to research, investigation, auditing, writing, reporting, administration, law enforcement, community relations, or allied field

Please Note: Equivalent education and/or experience may substitute year for year

Preferred Qualification:

Professionals with keyboard and Windows proficiency.

How to apply?

Please include current contact information for three professional references with your application and attach the following:

• Letter of interest describing your experience in customer service, working in a production environment, and working with computer applications  

• A current chronological resume

• Three professional references with current contact information

Would you like to learn more about Division of Child Support? Click HERE.

Questions? Email Morgan Daggi or call the main Talent Acquisition line at 360-725-5810 and reference 07339.

Our Department of Social and Health Services (DSHS) mission to Transform Lives requires that we come together with a sense of belonging, common purpose, shared values and meaningful work. It is crucial to our agency's mission that you bring an equity, anti-racism and social justice commitment to your work with DSHS. We strive to create greater access and affirming representation of the communities we serve, including Black, Indigenous and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.

Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.

Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.

E-Verify is a registered trademark of the U.S. Department of Homeland Security.