Dshs ESA Child Support Enforcement Officer 3

Child Support Enforcement Officer 3 - Lead Worker 

The Division of Child Support is currently seeking two permanent Support Enforcement Officer 3 professionals to join our collection teams  located in the Tacoma Child Support Office. This is a great opportunity to expand your current skills and advance your career as a Child Support Officer within the Department.

As a Support Enforcement Officer 3 on a collection Team, you will work in collaboration with the supervisor and fellow officers. You will serve as a designated lead worker, providing direction, training and auditing to professional staff that collect, establish, and enforce child and medical support. As the department's representative, you will make critical casework decisions and determine child support obligations.

Pierce County employees are eligible to receive an Orca Card for transportation needs.

Some of what you will do: 

• Train staff in all aspects of child support collections and enforcement 
• Review work and explain child support laws and procedures 
• Audit work and workflow to meet Federal and State guidelines 
• Make critical casework decisions such as initiating, preparing, signing, and serving administrative and legal support enforcement actions 
• Establish Administrative Child Support Orders by researching and locating income information 
• Analyze, interpret, and apply State, Tribal, Federal, and International laws pertaining to paternity determination 
• Maintain technical expertise amidst constant changes in laws, policies, and procedures in order to be a resource for the team
• Negotiate debt repayment terms 
• Calculate complex financial and medical child support obligations and arrearages
• Assist with developing and implementing training plans and performance management plans
• Assist walk-in customers
• Act on behalf of the supervisor in their absence

What we are looking for: 

• Knowledge of State statutes and Federal regulations, court decisions, paternity proceedings, accounting and collection practices, legal rights, and remedies in support enforcement 
• Excellent customer service  
• Experience with accounting and collection practices related to support enforcement 
• Support Enforcement Management System case knowledge and time management skills 
• Excellent interpersonal skills and positive attitude
• Investigative and interview skills to find information from various sources 
• Ability to multi-task, prioritize workload, organize, and be responsive to change
• Ability to work independently and develop training plans for new and long-term staff. 

Who should apply?

Professionals with two years of experience as a Washington State Support Enforcement Officer and one of the following:

• An additional four years of full-time debt collection or support enforcement related experience

Or

• Two years of college level coursework and an additional two years of experience related to support enforcement, debt collection, or a related field. 

Or

• A bachelor's degree or higher level. 

Interested? Apply today! Fill in the application including contact details for three professional references, and attach the following: 

• A current chronological resume 

Questions? Please contact reema.goyal@dshs.wa.gov reference 10839.

The Department of Social and Health Services' (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency's vision that you bring an equity, anti-racism, and social justice commitment to your work with DSHS. We strive to create greater access and affirming representation of the communities we serve, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.  

Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.

Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.

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