Dshs Altsa Quality Assurance Training Program Manager

RCS Community Programs Regulatory Quality Assurance Training Program Manager

We are looking for people who love training and coaching others and want to be a part of a growing team. Join the Aging and Long-Term Supports Administration's (ALTSA) Residential Care Services Training Unit as a Regulatory Quality Assurance Training Program Manager. We are a committed training unit focused on providing quality facility-based care to our aging population, ensuring the well-being and stability of those under our care.

As the Training Program Manager your impact extends to people residing in long-term care settings, such as Adult Family Homes, Assisted Living Facilities, and Enhanced Services Facilities. You will be assisting in the training of new and current staff and will have an integral role in helping new staff understand the regulatory guidelines of long-term care. This will include providing onsite quality assurance visits to help staff bridge the gap between classroom learning and application of those newly learned skills in the field. Additionally, you'll be conducting on-site quality assurance visits for experienced staff to ensure processes and procedures are followed. The work you do prepares new RCS staff to complete community program investigations correctly.

These roles will utilize a hybrid structure of telework from any location within WA state. Travel is frequent and may require overnight stays. These are benefit-eligible, full-time, non-permanent jobs. Although initially temporary, these roles are funded for 12months and may convert to permanent statue and will provide an excellent opportunity to share your long-term care knowledge with others. This is a unique opportunity to have variety in your work while protecting and improving the lives of vulnerable adults in community long-term care settings.

Some of what you will do

• Coordinate field-based role with some virtual training components

• Develop and implement training for RCS Field Staff in compliance with regulations

• Lead outreach for new staff and facilitate classroom training

• Conduct onsite quality assurance visits for independent field staff

• Ensure statewide consistency in field operations through training and resources

• Interpret and apply state laws governing residential long-term care operations

• Collaborate with QA and quality improvement units for program improvement

• Advocate for equity, diversity, inclusion, and access in policy implementation for DSHS clients

As you progress through your role, you have integrated into your team, adding value in meetings, and are leveraging your expertise to drive discussions. You are working independently, yet relying on others when there are questions. Your knowledge in your assigned community program continues to grow. You're actively assessing their training requirements and providing resourceful solutions after attending on-site quality assurance visits.

Who should apply

Nine* years of professional experience working as a program manager, supervisor, trainer, or consultant in the long-term care industry; concurrent work experience should include:

• Utilizing state/federal software, MS Office Suite, and virtual training platforms proficiently

• Appling quality assurance, adult learning principles, and organizational skills to optimize resources and tasks

• Training groups of LTC employees in-person and virtually

• A master's degree in sociology, social work, health/social sciences, education, or related discipline is preferred and will substitute for 6 years of above work experience. A bachelor's degree will substitute for 4 years of above work experience.

Preferred knowledge, skills, and abilities

• Demonstrate effective verbal and written communication and negotiation with others

• Build cooperative relationships with agencies, divisions, and stakeholders supporting vulnerable adults

• Manage complex issues, assessing and minimizing risk through strategic planning

• Work independently in a self-directed manner

• Use of narrative technical writing

See why people like you chose careers with DSHS.

These jobs are classified as a WMS2.

Interested?  Please list 3 professional references and contact information on your application and include your current resume and a cover letter explaining how your knowledge, skills, and abilities qualify you for this role.

Questions? Email bastrjl@dshs.wa.gov or phone Jenny at 360-791-4168, reference 06084 To learn more about DSHS, go to www.dshs.wa.gov.

Our Department of Social and Health Services (DSHS) mission to Transform Lives requires that we come together with a sense of belonging, common purpose, shared values and meaningful work. It is crucial to our agency's mission that you bring an equity, anti-racism, and social justice commitment to your work with DSHS. We strive to create greater access and affirming representation of the communities we serve, including Black, Indigenous and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.  

 #WeAreHiring #InclusionWorks           Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.

Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.

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