Dshs Altsa Community Field Manager

Community Field Manager -

Are you ready to make a difference in the lives of residents in long-term care facilities?

Our team with Residential Care Services (RCS) within the Aging and Long-Term Support Administration (ALTSA), is looking for a Community Field Manager. You will be responsible for managing and supervising a group of licensors and complaint investigators as they conduct licensing inspections/surveys/evaluations and complaint investigations.  As the Field Manager, you'll oversee and supervise the work of the complaint unit to ensure that efficient and effective measurable outcomes are met in accordance with the state and federal guidelines. In addition, you will ensure that the work that the unit produces, meets the Department's mission and the division's purpose statement, strategic plan, and quality improvement vision that impacts the vulnerable individuals living in licensed or certified residential settings.

Option for alternative work schedule, 40+ hours a week, may include evening or weekend work as needed.

Hybrid role - Includes field, remote, and in-office work.

Unscheduled and scheduled travel over a large geographic area.

Some of what you'll do

• Plan, lead, and organize the unit's workload.

• Ensure complaint investigations and other department activities are conducted accurately and timely in accordance with state requirements.

• Proofread, edit and provide direction to staff regarding the accuracy of written reports.

•  Ensure staff members collect data and write reports that are outcome-based, with solid/accurate observations and the use of "plain talk" language in all written reports.

• Assess, evaluate, and exercise clinical judgment regarding health care finding of long-term care facilities submitted by field staff.

• Recommend enforcement actions against long-term care facilities in state and federal programs.

• Plan workload and staff assignments including development of a master calendar for complaint investigations, and quality improvement activities.

• Coordinate and collaborate with the RCS compliance and enforcement specialists, RCS headquarters staff, providers, other Departments administrations, AAG's office, stakeholders, and other internal and external customers.

What we are looking for:

• Ability to effectively communicate utilizing the principles of equity, diversity, and inclusion.

• Ability to demonstrate reliability and critical thinking skills to meet the demands of the workplace in areas including but not limited to ethics and integrity, analytical thinking, creative and innovative thinking, problem solving, accountability, judgement, and decisiveness.

• Ability to work with a wide variety of individuals and groups in areas of conflicting management diplomacy, diversity, and negotiating and influencing.

• Ability to work with a wide variety of individuals and groups in areas of conflict, management, diplomacy, diversity, and negotiating and influencing.

• Experience with regulatory work and complaint investigations.

Knowledge of geriatrics, developmental disabilities, and mental illness.

• Ability to learn and maintain knowledge of current practices and procedures in RCS.

• Ability to manage and direct staff in the work unit and make key decisions regarding actions and processes followed regarding quality of care and life issues.

Who should apply

Professionals with the following:

• Master's Degree in social work, speech pathology, occupational or physical therapy, psychology, special education, nutrition, sociology or an allied field AND at a minimum three years of experience in administrative, supervisory, consultant or teaching capacity;

OR

• Bachelor's Degree in social work, speech pathology, occupational or physical therapy, psychology, special education, nutrition, sociology or an allied field AND at a minimum five years of experience in administrative, supervisory, consultant or teaching capacity;

OR

• Minimum of nine years of professional/practical total experience working with delivering social and health services in a supervisory role of professional staff and demonstrates experience working with vulnerable adults and experience monitoring social and health services;

AND

• Minimum of two years demonstrated experience in supervision and management of professional staff.

• Minimum of two years demonstrated experience in working with the vulnerable adult population.

• Minimum of two years demonstrated experience in the delivery and monitoring of social and health service programs;

Required Skills & Abilities:

• Ability to effectively communicate utilizing the principles of equity, diversity, and inclusion.

• Ability to demonstrate reliability and critical thinking skills to meet the demands of the workplace in areas including but not limited to ethics and integrity, analytical thinking, creative and innovative thinking, problem solving, accountability, judgment, and decisiveness.

• Ability to work with a wide variety of individuals and groups in areas of conflicting management diplomacy, diversity, and negotiating and influencing.

What to attach to the application

• Chronological resume 

• A cover letter explaining why your skills and experience make you the best person for the job

• Three professional references with current contact information

Our Department of Social and Health Services (DSHS) mission to Transform Lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency's mission that you bring an equity, anti-racism, and social justice commitment to your work with DSHS. We strive to create greater access and affirming representation of the communities we serve, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.

Questions? Email: Kathy.Simmons@dshs.wa.gov and reference job number 07010.

Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.

Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.

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