DSD Cust Care Agent

Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Possible.

You will onboard new customers, conduct periodic credit assessments, and manage credit limits and risk categories. You will also coordinate order release processes.

How you will contribute

You will:

• Conduct creditworthiness monitoring, dunning and review credit-limit releases

• Coordinate with sales, finance and third-party providers to agree to credit worthiness and order release activity

• Conduct periodic customer reviews and assessments

• Be a key user for testing and implementation in the SAP area

What you will bring

A desire to drive your future and accelerate your career and the following experience and knowledge:

• Experience in accounting, ideally process knowledge in accounting - able to assess credit worthiness

• Excellent knowledge of SAP and a very good knowledge of MS Office (Excel)

• Good communication and teamwork skills

• Good analytical mindset with attention to detail

• Able to understand the wider business context

More about this role

What you need to know about this position:

• Use telephone and computer systems to resolve issues related to Mondelēz International DSD Delivery System.

• Accurately document and communicate key information pertaining to late drivers, refusals, profile updates, and Master Data issues.

• Order entry and processing

• Processing of redeployments

• Credit adjustments

• Warehouse claims processing

What extra ingredients you will bring:

A desire to drive your future and accelerate your career and the following experience and knowledge:

• Proficiency in SAP-ECC

• iCare, Route Planner, inContact

• Thorough knowledge of Customer Service practices, philosophies, policies, procedures, functional needs and capabilities

Education / Certifications:

• Associates Degree Preferred

Job specific requirements:

• Strong communication skills

• Ability to communicate with key stakeholders

• Ability to multitask

• Experience with email and computers

• Strong organizational skills

• Effective issue resolution capabilities

Travel requirements:

0%

Work schedule:

Monday-Friday

No Relocation support available

Business Unit Summary

The United States is the largest market in the Mondelēz International family with a significant employee and manufacturing footprint. Here, we produce our well-loved household favorites to provide our consumers with the right snack, at the right moment, made the right way. We have corporate offices, sales, manufacturing and distribution locations throughout the U.S. to ensure our iconic brands-including Oreo and Chips Ahoy! cookies, Ritz, Wheat Thins and Triscuit crackers, and Swedish Fish and Sour Patch Kids confectionery products -are close at hand for our consumers across the country.

Mondelēz Global LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact 847-943-5460 for assistance.

Job Type

Regular

Credit & Collections Management (BTC)

Customer Service & Logistics