Drupal - Production Support D*

Syapps Reston , VA 20190

Posted 4 months ago

SyApps is a Technology and Management Consulting Services firm based in Greater Washington area, with focus on solutions in the area of Strategy, Process, Technology and Management support. As a diverse end-to end IT and Management solution Provider, SyApps offers a range of expertise aimed at helping customers re-engineer and re-invent their business to compete successfully in an ever-changing marketplace.

Please visit us at www.syapps.com.

Job Responsibilities:

Works with key stakeholders within all business functions to align technology solutions with business strategies

Gathers requirements from business units and translates those to programmers and developers

Basic knowledge of programming languages in order to comprehend reading code and basic functions

Ability to create business solutions that increase competitive advantage

Ability to exercise good judgment in selecting methods and techniques for obtaining solutions

Project management skills in order to handle diverse projects, often times simultaneously, and meet aggressive deadlines

Ability to solve technical problems/ processes and understand complex details

Ability to increase operating efficiency with produce high quality technical solutions

A high level of interpersonal and verbal communication skills necessary to relate to other people at their systems knowledge level

Ability to analyze complex situations and problems and do the necessary research using multiple sources of information to arrive at innovative solutions

Level 2 production operations application technical support for internal/external customers.

  • Ability to Identify, analyze, and interpret basic batch and application failures in a 24/7 Production support environment carrying primary pager during production primary rotation including weeknights, weekends, and holidays.

  • Customer Focused: The tasks performed by this candidate involve efficient resolution of customer issues via MyServices/Service Now or equivalent ticketing system for Fannie Mae applications.

  • Must be proficient in technical troubleshooting and effectively communicating and engaging with customer; both verbal and written.

  • Ability to perform log and data analysis to identify issues.

  • Hands on experience with UNIX, web server, application server, Java language, Oracle, and Autosys application.

  • Research Java, Drupal, J2EE, HTML, JSP and/or database related issues and provide technical solutions in a timely manner.

  • Monitor production scripts and log files to proactively identify and resolve potential issues.

  • Run reports for clients and internal customers.

  • Experience in fast-paced production environment and ability to handle multiple problems at the same time with changing priorities.

REQUIREMENTS:

  • 3 -5 years prior work experience in publishing content using Drupal content management system.

  • Expertise in leveraging core Drupal 8 capabilities including forms, A/B testing, segments, personalization and mining insights from Acquia Lift.

  • Develop, maintain, and troubleshoot Drupal Themes, Modules and MySQL DB.

Location : Reston VA


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Drupal - Production Support D*

Syapps