DRO Trainer Analyst

Accenture Contractor Jobs Austin , TX 78719

Posted 2 months ago

Flex CL 11 DRO Trainer Analyst

Accenture Flex offers you the flexibility of fixed duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies for Diversity lists.

As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges. You will receive competitive rewards and access to benefits programs and world-class learning resources.

Job Description

Coordinates and oversees internal Training operations for Risk operations and new joiner orientation. Position also promotes a team-oriented environment through people development, strong leadership, continuous improvement, and cross functional support.

As a Content Reviewer, you will be responsible for analyzing and reviewing user profiles, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. You will use your problem-solving skills to continuously deliver value to our clients, while making a larger impact on society.

Shifts Available: M-F 8:30-5pm

Location

This is not a virtual/remote role; the work is based at the client premises in the area of Austin, TX depending on team supported. This role requires a distinct level of professionalism. Relocation assistance is not provided.

Duties and Responsibilities

  • Primary responsibility is to ensure that coaching, training and mentoring as well as domain expertise on Client specified process and products

  • Facilitation skills, technical skills, understanding of domain and compliance, operational alignment and ability to absorb project and update roll out communication to sufficiently transfer learning to operational staff

  • Assess relevant training needs for individuals and organization, in consultation with departmental heads, including assessment methods and measurement systems available.

  • Stay informed as to relevant skill and qualifications levels required by employees for effective performance Client and Internal requirements and circulate requirements and relevant information to the organization Leadership as appropriate.

  • Work with Training Lead to produce plans to meet training and development needs, and manage training delivery, measurement and follow up as necessary.

  • Monitor, measure and report on employees training and development plans and achievements within agreed formats and timescales.

  • Develop self and maintain knowledge in relevant field at all times. Calibrate with existing Trainer Operations.

  • Aid the Operations team in improving performance on customer service, team motivation and teamwork.

  • Ensure that the current knowledge is updated regularly through huddles, monitoring, etc.

  • Ensure that training content is kept up to date based on client feedback

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