The Driver/Technician Lead assists with management duties as well as performs duties to ensure safe and timely delivery of products to customers, complying with instruction and prescribed routines, methods or procedures and involving the making of miner decisions.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Assists Management with scheduling, reporting, supervision, and quality control.
Operate vehicle to deliver and pickup rental equipment at theme parks, resorts and other facilities as instructed.
Perform maintenance services for the Mobility equipment. Including strollers, wheelchairs, and ECV's,.
Skillful in use of all types of tools used in maintenance
Diagnose and document equipment problems and repairs.
Deliver orders via the most effective route to ensure complete orders are delivered according to established time frames and customers' needs.
Document delivery, accuracy and receipt of orders by the customer according to company directives and report any discrepancies to company
Collect and return all paperwork materials and equipment.
Increase customer satisfaction by collecting information, feedback on service and resolving complaints per company policy; communicate information back to company
Communicate the need for recommended or required vehicle service; Deliver vehicle to maintenance provider
Perform or assist with any operation as required to maintain work flow, to meet schedules and quality requirements.
Participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements and policies.
Maintain a safe work area and comply with safety procedures and equipment operating rules keeping work area in a clean and orderly condition.
Maintain a professional appearance by adhering to uniform policy always
Perform other related duties as assigned.
High school diploma or equivalent required
Driver or runner work experience preferred
Valid driver's license and clean driving record
Should be mechanically inclined and mechanically oriented.
Effective written and oral communication skills.
Should have flexible schedule that includes working weekends and holidays.
Able to read a map and accurately plan a route
Accuracy and attention to detail
Able to handle difficult customers with diplomacy and tact
Light, occasional physical effort required to move, lift and deliver equipment up to 65lbs. Continuous mental and visual attention required to drive vehicle and deliver products, involving repetitive or diversified work requiring constant alertness or activity. Ability to operate vehicle