Driver/Bellman - Embassy Suites Cleveland-Rockside

ONE Lodging Brooklyn Heights , OH 44131

Posted 2 months ago

Are YOU ready to propel your career and experience higher levels of professional engagement? Are you interested in learning valuable new skills while leveraging the skills you've already acquired? Do you thrive in an optimistic, collaborative and entrepreneurial work environment? Would you relish the chance to contribute in a significant way to a young, dynamic and fast growing company? Do you dream about being part of an organization that holds its culture, its belief in people and its support of high performing teams at the very heart of its existence?

Imagine an exciting and rewarding career with a leading hotel management company with expanding operations in the United States. ONE Lodging Management, is now a division of Aimbridge Hospitality, the world's largest and most dynamic hotel management company in North America and the Caribbean. ONE Lodging currently operates nearly 120 hotels totaling more than 12,000 guestrooms across 35 states.

At ONE we manage many brands but we adhere to one promise: To make our guests feel welcome, to provide the highest quality experience, and to respond to our guests' every need in a professional and authentic manner.

We are ONE Lodging, and we offer the rare opportunity to take part in directly shaping an innovative and positive corporate culture. At ONE, our mantra is 'Good things happen when you show up,' and we specifically seek candidates who have the talent, potential and desire to grow their careers with us.

To learn more about us, please visit www.onelodging.com.

BIG PICTURE:

The purpose of the Driver/Bellman is to serve guests in a professional, gracious manner and to perform all duties associated with bell staff to include loading, unloading and transportation of guest luggage, escorting guests to and from guest rooms, promoting hotel facilities and demonstrating guest room accommodations, providing information to guests, operating hotel vehicles, and more. Transport guests in a prompt, friendly and courteous manner using safe driving practices.

CORE ACCOUNTABILITIES:

  • Greet guests and proactively assist them with luggage as they enter and exit the hotel and shuttle, delivering luggage to guest rooms as required.

  • Become highly familiar with airport routes and terminal locations.

  • Provide courteous and helpful information while en route; Point out local points of interest, offer up dining suggestions and answer any questions guests may have regarding the local area.

  • Maintain vehicles by reporting any mechanical problems; Perform routine checks and maintain proper documentation.

  • Ensure that hotel vehicles are clean and presentable inside and out.

  • Keep vehicle fluid levels at appropriate levels (gas, oil, windshield fluids, tires, etc.).

  • Anticipate and follow through on guests' service needs.

  • Follow all company and safety and security policies and procedures.

  • Immediately report and follow up on any significant maintenance issues and safety hazards.

  • Perform other duties as needed.

REQUIRED ATTRIBUTES:

  • Valid drivers license; CDL is a plus.

  • Previous hotel industry work experience is highly desired.

  • Exceptional service orientation, with keen ability to focus and deliver on guest needs.

  • Reliable and responsible character, with exceptional follow up and attention to detail.

  • Ability to adhere to expectations and standards for accuracy, friendliness, speed, quality and efficiency.

  • Willingness and ability to support fellow team members in reaching departmental goals.

  • Ability to work effectively as an independent contributor, and as a part of a collaborative team.

  • Ability to multi-task and effectively manage numerous priorities within a fast-paced environment.

  • Must be able to repeatedly move, lift, carry, push, pull, and place objects weighing less than or equal to 75 pounds without assistance.

  • Must be able to reach overhead and below the knees, including bending, twisting, pulling, and stooping.

  • Must be able to stand, sit, or walk for an extended period of time.

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