Driver Supervisor

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Summary:

The Driver Supervisor will oversee busy delivery operations in support of a distribution center environment, including process improvement, team development, and supply chain management.

This position directs all driver/delivery activities in a distribution center environment. Responsibilities include operational excellence and process improvement, ensuring customer expectations florare exceeded, and talent acquisition, development, and retention of associates. This position will operate as a strategic partner with logistics and sales in establishing and adhering to customer service objectives

Responsibilities, Major Tasks, and Key Accountabilities:

• Talent management - including selection, termination (with HR approval), performance review, and professional development of direct reports.

• Ensure appropriate staffing levels to meet service, financial, and operational support demands.

• Strategically oversee location fleet and dedicated delivery processes. Ensure compliance with all DOT regulations.

• Effectively utilize training programs to develop operations expertise within the delivery team

• Act as liaison to sales leadership to ensure customer satisfaction and problem resolution. Coordinate and communicate effectively with all company departments.

• Ensure environmental health and safety excellence through compliance with all safety and Hazmat rules and regulations, legal regulations, and human resource policies.

• Maintaining good communication with each of your drivers

• Create a positive work environment, continually supporting and recognizing employees for professional and personal growth

• Work closely with Logistics, HR, Sales, and IT to ensure customer satisfaction, retention and sales growth

• Respond to escalating internal and external customer issues, determine root cause, and implement any corrective measures

• Create and maintain documents on departmental processes and procedures

• Provide direction to improve and implement systems that increase overall efficiency and customer satisfaction

• Liaison with outside vendors to ensure seamless support and quick resolution of issues

• Road test & route test new hires

• Training and onboarding new drivers

• Conducts regular staff meetings for drivers and dispatchers

• Maintains all vehicle inspection records

• Perform driver and/or dispatcher responsibilities as needed

NATURE AND SCOPE:

Accountable for direct supervision of the work activities of others. In addition to personnel issues -- including selection, termination, performance appraisal, and professional development of subordinates.

KNOWLEDGE, SKILLS, ABILITIES AND COMPETENCIES:

• Change agent with strong leadership and relationship-building skills

• Effective listening and concise communication skills at all levels of the organization - written and verbal

• Ability to understand and develop business strategy and convert to tactical application; Ability to develop and effectively manage an operating budget that impacts cost locally and regionally

• Leadership Essentials

• Lives Integrity, Inspires Achievement, Delivers Results, Excels in Customer Service, Drives Excellence, Creates Inclusion

• Business Acumen

• Project Management, Financial Acumen, Communicates Effectively, Change Leadership

PREFERRED QUALIFICATIONS:

• Associate's degree or combination of education and relevant work experience

• Previous experience in fleet management

• Exposure to Six Sigma or other process improvement methodologies

• Voice selecting technology experience preferred but not necessary

• Bi-lingual a plus(English/Spanish)

• Experience in distribution/logistics management

• Ability to use computer systems and apply computer systems knowledge to manage day-to-day operations

• Class A, CDL certified

• Forklift certification

Job type: Full-time

Required Experience:

• Logistics: 3 years

• Forklift Certification