The main purpose of this position is to work with drivers to identify and resolve any issues they may be facing in relationship to Werner Enterprises. Analysis on the calls received will determine reactive and proactive measures needed to improve the overall driver experience. This encompasses all areas of the company.
Continuously interact with all drivers in effort to support their daily tasks and help with interruptions they may have. Communication via telephone, email, and the drive Werner application messaging system.
Work as a liaison between the driver and other departments, i.e. Fleet Assignments, Safety, Recruiting, Payroll, Operations, Werner Maintenance etc. to identify/resolve issues, answer questions and assist where needed.
Maintain a phone log to document all call issues, resolutions, and parties involved.
Using the call log, report monthly information to the driver retention committee on issues and consistent feedback from drivers. Use this information to identify trends and areas we can improve operationally and company wide. Report to the committee areas you see are not meeting driver's needs.
Develop contacts in other departments and utilize them as needed to ensure driver's needs are met to maintain efficiency and productivity.
Provide or refer the driver for additional training if needed.
Knowledgeable in the use of AS400, Microsoft Office, Excel, and other office database systems.
Timely and regular attendance per the scheduled shift as determined by supervisory personnel.
A 4-year college degree or equivalent experience.
One to two years Customer Service experience preferred.
One to two years Fleet Management/ Operations experience preferred including AS400.
Werner Enterprises provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, genetic information or veteran status or other status protected by law. We encourage applicants of all ages as we do not discriminate on the basis of an applicant's age.
Werner Enterprises Inc