Under direct supervision, the Driver Qualification Specialist performs administrative and clerical tasks in support of our Driver Qualification System (DQS) product. This role is responsible for processing and auditing images for accuracy such as motor vehicle records (MVR), road test results, physical certifications and completed applications so clients can manage their drivers? compliance with Department of Transportation regulations. This position is highly detail oriented and requires the ability to manage time efficiently. The candidate must have strong organizational skills to be able to multitask effectively and to ensure proper follow-up with both the internal and external clients.
Essential Duties and Responsibilities
Process and audit documents for accuracy. Monitor various work queues (email, electronic images, hard copy documents, etc) for new, pending or updated service elements that require activity. Identify outstanding background investigations for assigned accounts and address to meet service level agreements (SLAs)
Update client portal with status of pending cases, perform audits on client portals to ensure accuracy of information and attach completed cases timely
Learn and stay informed of client specific service delivery requirements and service level agreements (SLAs)