Motivate is looking to hire a battery swapper to join the growing eBike team. They will play a crucial role on the team as they travel throughout the city providing maintenance to Electric Bikes (eBikes) in the bikeshare system. This role will report to the Operations Management team and will require a driver's license and someone who is comfortable/excited about working outdoors in all weather conditions.
Motivate is a best-in-class service operations and logistics company, delivering bike share services to some of the largest urban environments in the US. We operate in 8 markets across the U.S. including New York, San Francisco, Chicago and Washington D.C. and will serve over 1.5 million customers this year alone. Led by a group of urban visionaries and seasoned operations experts, our mission is to revolutionize the landscape of our cities. In an effort to completely transform the urban experience, Motivate is leading the way in making cities more accessible, healthier and sustainable. We operate and maintain safe and dependable systems that help make cities great by connecting individuals to the people and places they love.
We're offering an opportunity to work with the most passionate, creative and proven team in this emerging, dynamic industry that is transforming cities around the globe.
About the Role
Communicate with dispatch and management to be assigned routes throughout shift.
Perform various tasks related to the replacement and repair of electric bicycle (e-bike) auxiliary hardware components
Load and unload materials from trucks
Drive to locations throughout the city to deliver and/or swap out bicycle parts
Ride an e-bike to and from hardware locations
Assemble e-bike auxiliary hardware components in a warehouse (Auxiliary hardware includes e-bike batteries, on-board locking mechanisms, and other components attached to the standard base bicycle).
Test e-bike functionality, performing basic diagnostic testing, troubleshooting, reboots, and minor repairs as needed
Manage inventory of tools, e-bike batteries, and other equipment assigned
Maintain clear and consistent communications with dispatch using provided phone/radio/GPS unit interface
Follow safe work practices and adhere to all workplace policies
Maintain knowledge of the system to provide excellent customer service to current and potential customers in the field.
Perform other duties as assigned
The responsibilities and duties of this position described here are representative of those an employee must perform. This is not a comprehensive list and other duties may be assigned as necessary.
You have a valid Driver's License and acceptable Motor Vehicle Record
You are comfortable driving, stopping and working in busy outdoor urban environments.
You have a working knowledge of cities geography/street layout.
You are dependable and know how to follow an assigned schedule.
You can easily follow instructions, respond to management direction and solicit feedback to improve performance.
You have a flexible schedule and are able to work 10 hour shifts as needed. Schedule may include evenings, overnights, and weekend shifts.
You are able to lift up to 60 pounds; stoop, bend, and stand for long periods of time.
You have great customer service, communication and interpersonal skills.
You are a team player and are excited to be part of a tight knit team
Love of biking / bikeshare
Experience driving professionally around the city
You are comfortable riding an electric bicycle with a trailer in traffic.
Please be advised that this position is part of a bargaining unit where the terms and conditions of employment are governed by a Collective Bargaining Agreement.