Driver Guest Shuttle- Full Time (Harrah's Atlantic City/Ces)

!

ESSENTIAL FUNCTIONS: Consistently demonstrates superior customer service skills by displaying outlined service behaviors.

Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next. Creates an atmosphere of luck and celebrates guest's wins. Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting.

Anticipates needs and provides fast, flawless service. Checks for satisfaction and effectively resolves service breakdowns when they exist. Promotes Total Rewards programs and card membership.

Provides a warm farewell and thanks guests for visiting. Safely transports employees and/or guests between Atlantic City properties. Assists disabled passengers in boarding and disembarking while securing wheelchair in accordance with ADA standards.

Maintains up to date knowledge of promotions and amenities at all Atlantic City properties, and disseminates same to guests in pleasant manner. Verifies rated player status through operation of card swipe system. Responsible for reporting any mechanical problems to supervisor.

Responsible for general cleanliness of assigned vehicle. Maintains professional, upbeat demeanor with all guests. EDUCATION/SKILLS/EXPERIENCE:

Must possess valid NJ CDL driver's license for busses with passenger endorsement. Must have clean driving record. Previous bus/van driving experience preferred.

DISCLAIMER: "This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, effort or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, rush jobs, or technical developments)."