Driver, Delivery Service (NC - Raleigh Metro)

Best Buy Raleigh , NC 27611

Posted 2 weeks ago

DRIVER, DELIVERY SERVICE (NC - Raleigh Metro)

BrandGeek Squad

The Best Buy Delivery Service Driver delivers small parcel packages from retail stores directly to our customers' homes while providing the utmost care and handling of each package and customer interaction. They will represent the Best Buy brand throughout the entire order process of pickup, commute, and delivery while adhering to the Best Buy Standard Operating Procedures (SOP). Most importantly, our Best Buy Delivery Service Drivers are punctual, friendly, and customer obsessed.

At Best Buy, we are obsessed with building long term relationships with our customers. Every team member should feel empowered to deliver a world-class and unique experience based on what each customer needs.

Key Responsibilities

  • Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to their needs.

  • Drives and operates Best Buy owned or rented vehicle in accordance with local and state laws.

  • Manages delivery pickups in-store using a personalized delivery que within the Employee App.

  • Partners with in-store operations team to confirm product details prior to loading into vehicle.

  • Ensures the product is delivered from the store or warehouse locations to the proper address and drop-off location as requested by the customer.

  • Obtains customer signatures on high-value products as indicated by the order type.

  • Completes electronic paperwork in the delivery tracking system.

  • Escalates delivery issues to store or field leadership as needed to resolve issues.

  • Embraces our learning culture to continuously improve existing skills while acquiring new ones in support of our customer obsession and advancing your contribution.

Basic Qualifications

  • 21 years of age

  • Have a current, valid driver's license

  • No more than a combination of two moving violations/at-fault accidents within the past three years

  • No DUI/DWI or Reckless Driving violations in the past three years.

  • Ability to work a flexible schedule inclusive of holidays, nights, and weekends

  • Ability to lift or maneuver up to 50 pounds, with or without accommodations

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Driver, Delivery Service (NC - Raleigh Metro)

Best Buy