A Customer Service Representative (CSR) is responsible for loading galley equipment onto a truck, driving the truck to aircrafts, and unloading the equipment.
Main Duties and Responsibilities:
Loads galley equipment onto the truck
Drives the truck to the aircraft
Unloads galley equipment off the truck
All activities must be accomplished according to customer guidelines and while adhering to safety regulations
Interacts with the airline representatives at the aircraft
Communicates by radio to supervisors and dispatchers
Performs Truck Pre-Trip Inspections as required
Works as a member of a team
Additional duties may be assigned as deemed necessary by management
Job Specific Requirements
This position is represented by a Labor union and is covered by one or more collective bargaining agreements.
After 60th days of employment become a member and remain in good standing of the Union by paying Union fee, service fee and dues depending on pay rate."
(Certification, Licenses and Registration)
Current U.S. driver's license
Some locations may require a Customs Seal from local airport authority
Must be able to read and write to complete required forms
Communicate effectively with supervisors and co-workers
Requirements of the Job:
Work assigned schedule which may vary and could include weekends and holidays
Works overtime when required
Arrives to work on-time
Completes paperwork and related administrative duties
Must comply with Company Policies
Must be able to lift, push, pull, and move product, equipment and supplies up to seventy-five (75) pounds
Must be able to work at heights up to 25 feet or more depending upon aircraft.
Regularly stands, bends, lifts, and moves intermittently during shifts of 8+ hours
Will be exposed to extreme temperature changes and noise
Majority of duties performed outside in all weather conditions
This is a physically demanding position
Demonstrated Values to be Successful in the Position
Employees at gategroup are expected to live our Values of Excellence, Integrity, Passion and Accountability. To demonstrate these Values, we expect to observe the following from everyone:
We treat each other with respect and we act with integrity
We communicate and keep each other informed
We put our heads together to problem solve and deliver excellence as a team
We have passion for our work and we pay attention to the little details
We foster an environment of accountability, take responsibility for our actions and learn from our mistakes
We do what we say we will do, when we say we are going to do it
We care about our coworkers, always taking an opportunity to make someone's day better
The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
gategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law.
For further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf