At Lyft, community is what we are and it's what we do. It's what makes us different. To create the best ride for all, we start in our own community by creating an open, inclusive, and diverse organization where all team members are recognized for what they bring.
Lyft is looking for a Driver Onboarding Manager who wants to revolutionize transportation by leading strategic efforts to improve the experience for riders and drivers across Lyft's services.
The role will be a blend of strategy and operational excellence and the mission is to improve fleet quality across US and CA. As a driver onboarding manager, you will work cross-functionally to shape the vision for fleet quality and build the operational infrastructure to support that vision. You will develop and launch key initiatives, as well as contribute to the success and learnings in future markets, through contribution to playbooks, organization capabilities and advising.
If you share our vision for transportation that empowers local communities, reduces our environmental footprint and brings people together, we'd love to meet you!
Run point on launching our professional black car service and set operational rhythms for all key stakeholders
Establish clear frameworks and structured processes to thoughtfully engage cross-functional partners across the project ideation and planning cycles. Incorporate business and product priorities, quantitative and qualitative insights
Support the build and maintenance of reports, dashboards, and metrics to evaluate program performance
Collaborate and closely partner with local and global operations to synthesize recommendations for product and engineering teams
4+ years of strategy and/or operations experience
Strong project management skills
Entrepreneurial mindset with a get-it-done attitude
Experience building process from scratch and factoring in scalability
Proven experience as a systematic problem solver
Big picture thinker and can get into the weeds when necessary, and is able to understand overall business value and impact and prioritize accordingly
Experience working cross-functionally across many teams
Have (or are excited to develop) strong SQL skills
Great medical, dental, and vision insurance options
In addition to 11 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
401(k) plan to help save for your future
18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
Monthly commuter subsidy to cover your transit to work
20% off all Lyft rides
Lyft is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Lyft does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Lyft also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Lyft will also consider for employment qualified applicants with arrest and conviction records.