Donor Services Coordinator

Make-A-Wish® Illinois Chicago , IL 60654

Posted 2 weeks ago

Job Summary:Accurately and consistently records and acknowledges donor gifts. Collaborates cross-departmentally to ensure best practices are identified and followed for gift entry and acknowledgement.



  • Processes monetary contributions, including pledges and payments from Make-A-Wish America, and records constituent and gift record entries into the donor database
  • Identifies and implements opportunities to improve gift information quality and gift processing efficiency
  • Processes online, event, and auction purchases
  • Maintains integrity of information in donor database by executing quality control procedures; works with Development and Accounting teams to resolve discrepancies and reallocate donations as needed
  • Responds to donor inquiries and contacts donors as needed
  • Provides support and instructs Development staff on the use of the donor database
  • Assists with non-gift entry support for internal events including participant entry and events module information
  • Assists with day-to-day operational donor data analysis where donor-level knowledge is needed to identify unique patterns
  • Assists with maintaining and promoting best practices for database usage within the Development team
  • Performs other duties as required or assigned


Required Skills & Abilities:

  • Proficiency with database programs -- knowledge of Blackbauds Raisers Edge highly preferred
  • Highly skilled with all components of Microsoft Office Suite
  • Well organized and detail-oriented
  • Solid analytical ability (preferred)
  • Solid written and verbal communication skills
  • Strong initiative and customer service-orientation

Preferred Education & Experience:

  • 1-3 years related experience
  • Bachelor's Degree


Make-A-Wish Illinois offers full-time employees comprehensive medical and dental benefits along with excellent paid time off, a 403(b) retirement plan, life and disability insurance, and outstanding professional development opportunities.

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Donor Services Coordinator

Make-A-Wish® Illinois