Donor Relations Specialist - Telerecruitment

Bloodsystems San Francisco , CA 94118

Posted 3 months ago

PRIMARY PURPOSE:

Under direct supervision, this position is responsible for customer service to donors for the purpose of increasing donor frequency and maintaining donor retention.

DUTIES AND RESPONSIBILITIES:

Performs all assigned duties in compliance with internal SOPs and external regulations. Brings compliance issues to the attention of management.

Assures quality customer service to all customers.

Retains current donors by rebooking donation appointments.

Explains and/or enrolls donors in frequent donor programs.

Assists Donor Services staff with donor flow, monitors wait times, and communicates with donors and/or staff regarding wait times.

Educates donors on pertinent issues (e.g. the donation process, blood needs, blood components, etc.)

Converts donors to automated and other new collection technologies to optimize the donation opportunity.

Assists donors, blood center staff and coordinators in resolving customer service issues.

Administers customer service and marketing surveys to donors.

Collects data and prepares reports, as assigned and performs other clerical duties, as needed.

Presents promotional gift items and recognition; monitors and replenishes promotion inventory, as required.

Performs all other duties, at the discretion of management, as assigned.

REQUIREMENTS:

Knowledge/ Education

High school graduate or GED required.

Licenses/ Certifications

None.

Experience

One year experience in related field required.

Skills/Abilities

Able to work in a team environment.

Strong customer service skills and ability to analyze customer-related situations and take appropriate action.

Effective communication skills, both verbally and in writing.

Able to maintain confidentiality.

Good working knowledge of PC software preferred.

  • EEO/Minorities/Females/Disabled/Veterans

Our organization is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a medical condition or disability, please send an e-mail to accommodation@bloodsystems.org or call 1-844-220-2612 to let us know the nature of your request.

A representative will respond to accommodation requests within two business days. Please note that this email/phone number is for medical/disability accommodations only and any other inquiries will not receive a response.

For more EEO information about applicant rights click here

For information about Pay Transparency rights click here

Our organization participates in E-Verify, for more information click here

All candidates who receive a conditional written offer of employment will be required to undergo a pre-employment drug test in accordance with the Company's established guidelines.

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VIEW JOBS 10/24/2018 12:00:00 AM 2019-01-22T00:00 PRIMARY PURPOSE: Under direct supervision, this position is responsible for customer service to donors for the purpose of increasing donor frequency and maintaining donor retention. DUTIES AND RESPONSIBILITIES: Performs all assigned duties in compliance with internal SOPs and external regulations. Brings compliance issues to the attention of management. Assures quality customer service to all customers. Retains current donors by rebooking donation appointments. Explains and/or enrolls donors in frequent donor programs. Assists Donor Services staff with donor flow, monitors wait times, and communicates with donors and/or staff regarding wait times. Educates donors on pertinent issues (e.g. the donation process, blood needs, blood components, etc.) Converts donors to automated and other new collection technologies to optimize the donation opportunity. Assists donors, blood center staff and coordinators in resolving customer service issues. Administers customer service and marketing surveys to donors. Collects data and prepares reports, as assigned and performs other clerical duties, as needed. Presents promotional gift items and recognition; monitors and replenishes promotion inventory, as required. Performs all other duties, at the discretion of management, as assigned. REQUIREMENTS: Knowledge/ Education High school graduate or GED required. Licenses/ Certifications None. Experience One year experience in related field required. Skills/Abilities Able to work in a team environment. Strong customer service skills and ability to analyze customer-related situations and take appropriate action. Effective communication skills, both verbally and in writing. Able to maintain confidentiality. Good working knowledge of PC software preferred. * EEO/Minorities/Females/Disabled/Veterans Our organization is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a medical condition or disability, please send an e-mail toaccommodation@bloodsystems.org or call 1-844-220-2612 to let us know the nature of your request. A representative will respond to accommodation requests within two business days. Please note that this email/phone number is for medical/disability accommodations only and any other inquiries will not receive a response. For more EEO information about applicant rightsclick here For information about Pay Transparency rightsclick here Our organization participates in E-Verify, for more informationclick here All candidates who receive a conditional written offer of employment will be required to undergo a pre-employment drug test in accordance with the Company's established guidelines. . . . Bloodsystems San Francisco CA

Donor Relations Specialist - Telerecruitment

Bloodsystems