Under direct supervision, this position is responsible for customer service to donors for the purpose of increasing donor frequency and maintaining donor retention.
DUTIES AND RESPONSIBILITIES:
Performs all assigned duties in compliance with internal SOPs and external regulations. Brings compliance issues to the attention of management.
Assures quality customer service to all customers.
Retains current donors by rebooking donation appointments.
Explains and/or enrolls donors in frequent donor programs.
Assists Donor Services staff with donor flow, monitors wait times, and communicates with donors and/or staff regarding wait times.
Educates donors on pertinent issues (e.g. the donation process, blood needs, blood components, etc.)
Converts donors to automated and other new collection technologies to optimize the donation opportunity.
Assists donors, blood center staff and coordinators in resolving customer service issues.
Administers customer service and marketing surveys to donors.
Collects data and prepares reports, as assigned and performs other clerical duties, as needed.
Presents promotional gift items and recognition; monitors and replenishes promotion inventory, as required.
Performs all other duties, at the discretion of management, as assigned.
High school graduate or GED required.
One year experience in related field required.
Able to work in a team environment.
Strong customer service skills and ability to analyze customer-related situations and take appropriate action.
Effective communication skills, both verbally and in writing.
Able to maintain confidentiality.
Good working knowledge of PC software preferred.
Our organization is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a medical condition or disability, please send an e-mail to email@example.com or call 1-844-220-2612 to let us know the nature of your request.
A representative will respond to accommodation requests within two business days. Please note that this email/phone number is for medical/disability accommodations only and any other inquiries will not receive a response.
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All candidates who receive a conditional written offer of employment will be required to undergo a pre-employment drug test in accordance with the Company's established guidelines.