Donor Family Services Coordinator

Gift Of Hope Itasca , IL 60143

Posted 2 weeks ago

Overview

The Donor Family Services Coordinator (DFSC) role is the first point of contact for the Donor Family Services department. The DFSC is responsible for receiving, documenting and disseminating all incoming donor family and recipient communications including (but not limited to) phone calls, emails, letters, surveys and web inquiries. Upon receipt of requests or communications, the DFSC provides that information to the appropriate After Care Specialist (ACS) for further action as necessary. The DFSC is also responsible for initiating outgoing communications to donor families and recipients, including (but not limited to) initial outcome letters, release forms, surveys, aftercare resources and invitations.

Responsibilities

The following essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation:

  • Support Gift of Hope's mission and vision, and demonstrate core values of passionate people, outstanding teams, and compassionate service

  • Adhere to organizational and departmental policies and procedures

  • Collaborate with internal and external partners to facilitate departmental objectives

  • Respond to incoming phone calls, emails, website inquiries

  • Documentation/data entry

  • Create reports

  • Perform mail merges

  • Generate letters from templates

  • Coordinate donor quilt display requests

  • Manage catering needs for donor family/recipient meetings

  • Reserve meeting space for donor family/recipient meetings

  • Fulfill requests for additional DFS collateral (pins, bracelets, etc.) to families or funeral homes

  • Monitor DFS collateral inventory and order as needed (memory boxes, inserts, pins, etc.)

Other duties as assigned

Qualifications

Education and Training Required

The following identifies the minimum education and training required to perform the essential functions of the job:

  • A high school diploma or equivalent; bachelor's degree in healthcare administration or a related field, or equivalent work experience preferred

Experience and Skills Required

The following indicates the minimum skills and experience required to perform the essential functions of the job:

  • 3 to 5 years' experience in patient relations, social service, fund raising administration, or a related field

  • Strong organizational skills

  • Attention to detail

  • Effective oral and written communication skills

  • Intermediate skills in Excel and Word

  • Compassion and empathy

Physical and Emotional Demands

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

  • Ability to function in a normal office environment

  • Ability to drive personal auto to perform job functions

  • Ability to work outside normal business hours on occasion

  • Ability to lift and move 30 pounds.

Work Environment

The work environment characteristics described here are representative of those that will be encountered by an employee while performing the essential functions of the job.

  • Normal office environment

  • Work at other locations as needed

Occasional overnight travel required


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Donor Family Services Coordinator

Gift Of Hope