Donor Care Specialist 1

• Ensures the satisfaction of all users of the department's services, internal and external according to the hospital's customer service standards.

• Performs donor screening to ensure donor's eligibility per CCHC, CDC, FDA, AABB, and CAP standards.

• Performs all aspects of whole blood collections and therapeutic phlebotomy procedures.

• Performs whole blood collections on offsite blood drives and in donor center.

• Prepares and labels blood components and samples for testing.

• Performs accurate documentation on all blood donor records and data entry including donor deferrals into the computer system and ensures all quality control standards are met.

• Assists with donor recruitment.

• Performs daily inventory and replenishment of all donor care supplies as needed. Sends a list of supplies to be ordered to the Supervisor or designee.

• Obtains appropriate blood specimens from donors and patients.

• Maintains workbenches, testing areas and other work areas in a clean, sanitary and free of clutter condition for the safety of patients, guests and staff.

• Maintains a thorough knowledge of departmental and Hospital policies and procedures as they pertain to the job, including the fire and disaster plans.

• Consistently provides service excellence to all patients, family members, visitors, volunteers and co-workers.

• Performs other work-related duties and activities as assigned or requested.

Additional DONOR ROOM SPECIALIST I PRIMARY DUTIES AND RESPONSIBILITIES:

• Makes recommendations for workflow practices, improvements in quality and/or efficiency to the immediate supervisor.

• Assists Section Supervisors and Pathologist in maintaining programs including but not limited to: quality control, instrument calibration, quality assurance an improvement and development of new methodologies.

• Maintains professional growth and development through seminars workshops, and professional affiliations to keep abreast of latest trends in field of expertise.

Additional DONOR ROOM SPECIALIST II PRIMARY DUTIES AND RESPONSIBILITIES:

1.Trains, orients and mentors new hires and/or students on procedures and operations of the department.

Donor Care Specialist I Apprentice

Job Code: Grade: 7A

• Must be at least 18 years of age.

• Ability to read, write and effectively communicate in English.

• High School Diploma or GED required.

• Good interpersonal, written, and verbal communication skills.

• Ability to work independently and to work under pressure.

• Obtain BLS certification upon completion of apprenticeship program.

• Proficiency in using computers/laptops.

EDUCATION/EXPERIENCE/TRAINING:

Donor Care Specialist I

Job Code: 8255 Grade: S9

• Ability to read, write and effectively communicate in English.

• High School Diploma or GED required.

• Good interpersonal, written, and verbal communication skills.

• Ability to work independently and to work under pressure.

• Prior phlebotomy experience required.

• National Certification or completion of an accredited phlebotomy program preferred.

• Basic Life Support certification (BLS) within 90 days of hire.

• Proficiency in using computers/laptops.

EDUCATION/EXPERIENCE/TRAINING:

Donor Care Specialist II, DPT (ASCP) Certification, QDP (ASCP)

Job Code: 7062 Grade: S10A

• Ability to read, write and effectively communicate in English.

• High School Diploma or GED required.

• Good interpersonal, written, and verbal communication skills.

• Ability to work independently and to work under pressure.

• One-year experience as donor phlebotomist preferred.

• Working knowledge of blood groups and Rh types and donation procedures.

• Basic Life Support certification (BLS) and must maintain certification.

• Current Donor Phlebotomy Technician, DPT (ASCP) certification or Qualification in Donor Phlebotomy QDP(ASCP) required and must be maintained.

• Proficiency in using computers/laptops.