Donation Site Attendant

Savers Thrifts Stores Salem , MA 01970

Posted 2 months ago

Donation Site Attendant

Summary:

Join our Family as an Attendant in one of our Attended Donation Stations (ADS). The ADS Attendant / Ambassador provides our donors with excellent service to help encourage repeat donations and an increased donor base through positive word of mouth.

Job Responsibilities Include:

  • Promptly opens the ADS each assigned day and prepares site for that day's business

  • Cheerfully greets donors upon their arrival

  • Assists donors by transferring their donations from their vehicle in to the ADS

  • Provides donation tax receipt to donors

  • Explains charity mission to donors, as requested

  • Weighs all donations by type and enters donor and product weight into Donation Log

  • Maintains ADS in a clean and safe condition to include the interior, the exterior grounds and parking lot and especially, the Donor Service Point

  • Assists collections driver unloading ADS while maintaining a priority on donor service

  • If trained and cleared Ambassadors may also be asked to physically drive our trucks

  • Inventories and orders all necessary ADS supplies

  • Communicates to Area Manager daily donor counts, product weights and any conditions at the ADS requiring attention necessary to meet donor service standards, safety concerns or site cleanliness.

  • Secures ADS at the end of the business day and calls the Area Manager to acknowledge closing of the site.

  • Immediately notify supervisor of any site visitor inquiring about our business (i.e., gov, fire, LL, solicitations etc.)

  • Other duties as assigned

Required Knowledge, Skills and Abilities:

  • Customer Service oriented with cheerful personality

  • Excellent verbal communication skills

  • Basic math skills

  • Attention to cleanliness, organization and detail

  • Able to lift 75 lbs repeatedly throughout the day

  • Honesty and integrity

  • Reliable transportation and commitment to attendance and punctuality

  • Willing and able to work weekend days as a regular part the position schedule

  • Capable of working independently with minimal supervision

  • Satisfactorily pass physical and background exams

Minimum Required Education, Training and Experience:

  • Experience in customer service

  • Employment background demonstrating experience in working with minimal supervision

Tools and Equipment Used:

  • Cell phone and / or laptop for data entry

  • Cell phone to communicate to supervisor

  • Scale to measure product weights

  • Material handling equipment (OK carts) for storing and loading product

  • Use all company supplied safety equipment as defined in the operating and safety manuals

  • DOT Box Truck

17 Paradise Road Salem, MA 1970


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Donation Site Attendant

Savers Thrifts Stores