Domain Lead

Job description

Responsibilities:

• Partners with Marketing Ops Lead to deliver ESP requests

• Coordinates all technical launch planning between the CP, Campaign PM and the ESP Account Lead

• Manages Workback SLA and hand-over timelines with ESP

• Owns the ESP request process per Line-of-Business

• Works in Workfront to manage task distribution and completion of all items related to requestion and launch process

• Handles hand-off to ESP, including revisions, UAT planning and final testing

Basic Qualifications:

• Bachelor's Degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.

• Minimum 7 years of experience related to the job description.

Preferred Qualifications:

• Should have 4 to 5 years of experience in Customer Relationships Management workflows

• Strong knowledge on Oracle, Microsoft Office products, specifically Excel and SharePoint/Teams

• Expert experience with data ETL process, data engineering, data process at scale and data visualization

• Expert experience with Marketing Technology platforms and tools.

• Expert experience with standard PM/MRM technology tools like Adobe Workfront, Ryke, Monday.com or SmartSheets

• General experience with how CRM/Email/Direct Marketing process steps from beginning to end

• General experience dealing with ESPs like a oracle is plus

• General experience documenting business and technology requirements related to enterprise tech platforms is a major plus

About Us:

Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY), provides end-to-end transformative business process management (BPM) services for its clients across the globe. The company's integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience.

Infosys BPM has 42 delivery centers in 16 countries spread across 5 continents, with 57,908 employees from 124 nationalities, as of June, 2023.

The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like the Outsourcing Center, SSON, and GSA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices. The company's senior leaders contribute widely to industry forums as BPM strategists.

EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/National Origin

Infosys is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.