Documentation Specialist / Technical Writer

Description:

Diamond Braces is now hiring a Documentation Specialist / Technical Writer at Headquarters. We offer a competitive salary and benefits package, supportive professional team, and a state-of-the-art workplace facility.

What you can expect with a career at Diamond Braces:

• Competitive salary

• Flexible schedule

• Dental insurance 401(k)

• Dental insurance

• Health insurance

• Life insurance

• Vision insurance

• Paid time off

• Parental leave

• Vision insurance

If you're looking for a lifelong career with a dedicated company, apply today to join our team as a Documentation Specialist / Technical Writer! We look forward to hearing from you

Responsibilities:

As a Technical Writer you will be responsible for the planning, researching, outlining, and writing of end-user documentation including all user manuals, technical manuals/documents, directives, policies, and infrastructure documentation.

• Develop knowledge management documentation pertaining to the applications.

• Work with IT team to document projects, process analysis and technical documents that have been developed or are in the process of being developed.

• Assist stakeholders in analyzing gaps and existing workflows / documentation.

• Create business enhancements and improve compliance, audits, training, and best practices.

• Follows the documentation project through to completion, including client signoff, production and archival.

• Develops and updates documentation standards, user guides, and manuals.

• Writes and edits technical documents including reference manuals, product manuals, and quality system documentation.

• Act as a liaison with subject matter experts and business units to define and document data workflows and process flows.

• Edit and proofread technical documents, as required.

• Tracks and corrects documentation defects.

• Adhere to internal policies and procedures.

Skills:

Successful candidates should demonstrate the following:

• Writing: Being able to write well and produce engaging written material is a fundamental skill.

• Technical Knowledge, Communication, Research Ability, Analytical Mindset, Network Ability, Communication Skills, Technical Terminology,

Qualifications:

7 to 10 years of technical writing expertise. Technical writing certification is preferred.

Education Requirements:

Associate or bachelor's degree in IT, Technical Communications, Engineering, Computer Science, any related filed

Experience Requirements:

• Prior experience with Information Technology process, policy, & standards development

• Experience organizing meetings, creating meeting materials, and giving presentations to large groups

• Collaborate with stakeholders to determine project scope and vision so that issues and solutions are clear

• Ability to understand and document technical topics in a way that is easy to understand

• Ability to prioritize and manage multiple projects and meet deadlines

• Experience in design documentation, testing, training, and quality assurance

• Communicate changes enhancements and modification of business requirements

• Excellent written communication skills

• Experience in instructional design and creative writing is a plus