Document Scanner Quality Clerk - Onsite WI

Summary

This position encompasses multiple roles within the Milwaukee Document Processing Unit that requires the ability to communicate effectively with leaders, peers, and the client.

Your role in our mission

• Conduct quality assurance reviews and research scanned and indexed documents for accuracy and completeness.

• Collaborate with team members to investigate, locate, and retrieve physical and electronic documents for client cases.

• Analyze and resolve issues or problems that may arise within assigned cases.

• Manage incoming and outgoing mail, including sorting, collating, batching, postage metering, counting, date stamping, filing, and alphabetizing.

• Utilize Kofax software to scan, index, and upload documents into electronic case files.

• Interact with team members face-to-face to scan documents and answer questions about the scanning process.

• Perform essential clerical tasks such as records maintenance, email communication, data compilation for reports, secure document purging, data verification, form completion, data entry, and operating various office equipment.

What we're looking for

• Quality Assurance Expert: A detail-oriented individual with a keen eye for accuracy to ensure scanned and indexed documents meet high standards.

• Client Service Champion: Someone who enjoys interacting with team members and clients, providing assistance, and resolving inquiries related to document processing.

• Problem-Solving Investigator: A resourceful individual who can troubleshoot issues, analyze problems, and find solutions to ensure efficient case management.

• Organized and Efficient Professional: A well-organized individual with strong time management skills to handle various clerical and administrative tasks effectively.

• Tech-Savvy Team Player: Someone comfortable using computers, document scanning software (Kofax), and other office equipment to contribute to a collaborative work environment.

What you should expect in this role

• Office work environment

• Work shift: Monday

• Friday from 8:00 am.

• 4:30 pm. (CST)

• Location Details: DHS Milwaukee Enrollment Services (MiLES), 6055 N 64th, Milwaukee, WI 53218

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