Document Management Specialist I

Who We Are:

Cardinal Financial is a nationwide direct mortgage lender that focuses on creating solutions for our borrowers, partners, and employees-to provide the very best experience. We are genuine and hard-working individuals who are not scared to improve and intentionally push beyond what is considered "good enough"

Looking to join a growing company that values its people, innovates and expands on its proprietary technology? Apply below!

Who We Need:

The Document Management Specialist I will be responsible for all aspects of the preparation and shipment of collateral files and/or the process and shipment of final documents. This role will also handle various duties to support both the Settlement and Post-Funding teams in preparation for loan sale activities. It is a detail-driven position that requires the ability to work independently and provide sharp attention to accuracy. As the Document Management Specialist I must develop strong working relationships with key stakeholders, document custodians, investors, and internal and external customers.

What You Will Do:

• Logs incoming collateral and non-collateral packages and/or final documents.

• Stacks, scans, and images of original closing packages or final documents.

• Uploads and parses scanned images into the system of record.

• Audits collateral files and final documents for accuracy and completeness which may include seeking corrections, ensuring signatures are present and loan level data is accurate per investor criteria.

• Audits select original closing package documents for accuracy and completeness; seek corrections as necessary.

• Ships collateral files and final documents to the warehouse bank or the investor and offsite storage adhering to warehouse/investor guidelines.

• Updates system of record with critical information (shipping dates, tracking numbers, notes, etc.).

• Monitors and completes action requests sent from the Final Documents Team.

• Participates in comprehensive training to become an expert on the Collateral and/or Final Documents portion of the mortgage process.

• Process documents in an accurate and timely manner while ensuring proper audit procedures are followed.

• Understands how the Document Management Specialist I role fits into the larger organizational context.

• Meets daily, weekly, and monthly internally specified requirements surrounding successful productivity requirements without compromising loan quality.

• Conducts continuous follow-up and tracking of outstanding documents.

• Seeks deficiency remediation, as applicable, to the Note, Security Instrument, Final Title Policy, etc.

• Serves as liaison between Settlement, Post-Funding, Servicing, and Transaction Support teams on loan delays/issues.

• Assists Document Management Specialist II with loan corrections on exceptions received from the Custodian warehouse.

• Logs and ships non-investor-required documents to an external storage facility.

• Communicates and coordinates with borrowers for document resigning, if applicable.

• Scans documentation daily, reviews and corrects scanner and/or scanner application issues, if applicable.

• Works as a team with Sales, Operations, and management to ensure loans are closed with attention to detail, accuracy, and within compliance with corporate policies and RESPA.

• Uses state-of-the-art technology to manage your pipeline of Collateral or Final Documents.

• Effectively manages multiple demands and competing priorities.

• Develops effective professional partnerships with all colleagues.

• Maintains thorough knowledge of lending programs, policies, procedures and regulatory requirements.

• Demonstrates a commitment to professional ethics.

• Complies with all Federal and State compliance policies and adhere to RESPA requirements.

• Utilizes a rolling cart to transport documents from point A to point B.

• Maintains service level agreements for electronic communication and phone calls.

• Performs additional duties as assigned by leadership.

• Manages all projects in an organized fashion using Asana software for tracking and historical transparency.

What You Need:

• High school diploma or GED is required.

• Prior Collateral and/or Final Documents experience is required.

• Prior post-closing experience is required.

• Capacity to learn and comprehend proprietary software Octane.

• Must be a proactive self-starter who thrives in a fast-paced environment.

• Must be dependable and flexible with work schedule (including overtime when needed)

• Ability to work closely within a team structure; effectively interact and communicate with peers and management.

• Excellent telephone, communication (oral and written), and interpersonal skills.

• Ability to multitask, prioritize, and manage a large volume of tasks while providing exceptional customer service.

• Meet deadlines and quality standards.

• Possess excellent problem-solving skills; ability to find solutions and diffuse escalating situations quickly.

• Ability to adapt well to change.

• Ability to meet/exceed strict deadlines.

• Ability to work closely within a team structure.

• Exceptional computer skills.

• Working knowledge of Microsoft products, specifically Word and Excel.

• Working knowledge of Google products and applications.

• The ability to learn and comprehend proprietary software Octane.

What We Offer:

• Strength, Stability, and Vision

• Great compensation package

• Opportunity for career growth

• A commitment to be a relevant market leader - we are aiming for the top!

• Octane, our engineered proprietary technology that is transforming the mortgage industry

• An empowered culture where your ideas are important and your voice matters

• Full Benefits, beginning the first day of the month following your start date, including

• Medical, Dental, Vision, Life, Disability Insurance, and much more

• Generous paid time off package that also includes all major holidays
• 401K w/ 50% match

• Beginning the 1st of the month following 30 days of employment

Cardinal Financial is an Equal Opportunity Employer. We respect and aim to empower individuals and support the diverse cultures, perspectives, skills and experiences within our workforce. California residents click here to review Cardinal's California Employee Privacy Policy & Notice at Collection. The expected base salary for this position ranges from thirty eight thousand dollars to forty thousand dollars, determined based on the applicant's experience, skillset, education, training, certificates, and licenses.