Dock Worker/Operations Coordinator

Gannett Co. Inc. Louisville , KY 40202

Posted 4 weeks ago

Gannett Co., Inc. (NYSE: GCI) is an innovative, digitally focused media and marketing solutions company committed to strengthening communities across our network. With an unmatched reach at the national and local level, Gannett touches the lives of nearly 140 million people monthly with our Pulitzer-Prize winning content, consumer experiences and benefits, and advertiser products and services. Gannett brands include the USA TODAY and more than 260 daily local newspaper brands, digital marketing services companies ReachLocal, WordStream, and ThriveHive and U.K. media company Newsquest. There's never been a better time to join our talented team. Visit Gannett.com/Careers to learn more about our opportunities, and visit Gannett Privacy Policy to understand our privacy policy.

Dock Worker/Operations Coordinator

Gannett Publishing Services

Louisville, KY

Position Summary:

Under general direction of the bindery supervisor, coordinate the fulfillment of printed and supplied products of customer orders. Perform production duties as needed: pick & pack orders, receive and store products, and ensure inventory accuracy. Facilitates interaction between customers, Client Service Coordinators, sales, warehouse, accounting and bindery. Leads and trains employees who process orders; schedules and releases orders for shipment according to customer requirements.

Job Function:

  • Supervises the day-to-day operations of the unit, which provides customer service and processing of customer orders.

  • Coordinate personnel which includes instruction of duties and performance standards.

  • Receives, prioritizes, and processes customer orders; schedules and releases orders for shipment according to sales policy and customer requirements.

  • Assists in investigation of complex customer complaints.

  • Works with excel, word, and outlook to maintain customer inventory and schedule.

  • Participates in the development of operating goals and objectives for fulfillment; recommends, implements, and administers methods and procedures to enhance operations.

  • Facilitates interaction between customers, Client Service Coordinators, warehouse, accounting, and sales.

  • Operate the label printer

  • Present a professional customer oriented image in all business related contacts

  • Inventory and stock all necessary supplies

  • Document all communications with customers regarding changes to job requirements

  • Demonstrate a willingness to accept direction from superiors and peers to improve quality and work performance

  • Follow all company rules, procedures and safety policies

  • Perform other duties as assigned by manager

Knowledge & Skills:

Experience on the job to perform satisfactorily:

Experience with PC's and Microsoft Office software products

Good customer service and communication skills

Ability to lift 50lbs.

Gannett Co., Inc. is a proud equal opportunity employer. We are a drug free, EEO employer committed to a diverse workforce. We will consider all qualified candidates regardless of race, color, national origin, sex, age, marital status, personal appearance, sexual orientation, gender identity, family responsibilities, disability, education, political affiliation, or veteran status.

Other details

  • Job Family Operations

  • Job Function Marketing Solutions

  • Pay Type Hourly

  • Louisville, KY, USA

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Dock Worker/Operations Coordinator

Gannett Co. Inc.