DMV Specialist/Title Clerk

Job Title: DMV Specialist

Department: Administration

Supervisor: Controller

Summary Description

This position is responsible for proper titling of new, used, and wholesale units for the dealership. Knowledge of DMV laws along with providing a full range of administrative support is required. Daily work performed under the supervision of the Controller and requires a high degree of accuracy and time management.

Duties and Responsibilities

• Ensures retail transactions are processed in a timely manner.

• Prepares purchase and trade-in documentation.

• Contacts backs to obtain lien releases.

• Prepares tax and title documents.

• Prepares necessary paperwork for submission to the tag agency.

• Ensures the dealer's tag and title work meets state requirements.

• Prepare and submit all legal transfer documents to the state department of motor vehicles.

• Answer all customer inquiries in a professional manner.

• Maintains a high level of confidentiality.

• Negotiate through complex issues using available resources in the DMV and Dealer Finance Department to achieve a positive customer experience.

• Other duties as assigned.

Supervisory Responsibilities

• None

Qualifications & Job Requirements

• Customer service background with phone and computer experience.

• Strong organizational skills and attention to detail are essential.

• Strong work ethic and willing to give 110% to get the job done correctly.

• Professional demeanor.

• High school diploma or equivalent.

• At least one year of DMV experience required.

• Must be computer literate and proficient with Microsoft Office Suite, along with general email/internet.

• Experience using various Google Drive applications to include but not limited to Google Sheets and Google Docs a plus.

• Certified or certifiable with CA DMV live scan (if applicable).

• Must be able to multitask and input data with accuracy and efficiency in a high paced environment.

Physical Demands

• Frequently works on a computer in a typical office environment.

Working Conditions

• The noise level in the work environment can be loud at times.

• Potential exposure to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.

• Occasionally exposed to exhaust fumes or other airborne particles.