DMV Services Supervisor

The Position

DMV Services Technicians provide customer services associated with driver's license, vehicle, and business occupational licensing programs including licensing drivers; issuing identification cards; registering and titling vehicles; issuing occupational business licenses; and processing reinstatements.

Incumbents function as first-line supervisors who train, supervise and evaluate the performance of assigned staff; assign and review work; and initiate disciplinary action. This recruitment will be used to fill multiple vacancies as they occur within the Field Services Division, these positions are primarily located in the Las Vegas geographical area and are dedicated to customer service and the delivery of DMV programs and voter registration to the community.

DMV Field Services Supervisors are responsible for overseeing refunds and fee overrides, monitoring Emission Control (EC-18) forms, confirming the forms are processed correctly and forwarded to the Compliance Enforcement Division. Reviewing technician errors and confirming they are forwarded to the appropriate supervisor. Supervisors respond to radio calls and assist other supervisors on staff as a backup when needed.

Monitor the Queue desk on a rotating schedule and assist with customer concerns inside and outside of the building. Oversee plate inventory and communicate with customers regarding personalized plate orders. Ensure mail is routed to the correct destination within the office.

Oversee Nevada Live and Driver's License Reinstatements confirming transactions are completed correctly, and documentation is sent to Carson City. Oversee coaching of new hire employees. Supervisors are encouraged to keep up the morale of the office as changes occur.

Spend one on one time with team members and provide evaluations in a timely manner to encourage development. Oversee drive examiners and Medical Drives. Ensure timesheets are submitted with accuracy and on time.

Under the authority of NRS 239B.010.1(b), the DMV utilizes NRS 205.4605 - 205.810, NRS 293.504, NRS 293.5045, 6 CFR 37.45, 49 CFR 1572.103, and 49 CFR 384.228 as criteria to obtain a FBI fingerprint clearance check on current and prospective employees. Applicants must be authorized to work for ANY employer in the U.S.

We are unable to sponsor or take over sponsorship of an employment Visa at this time. The State of Nevada is an equal opportunity employer dedicated to building diverse, inclusive, and innovative work environments with employees who reflect our communities and enthusiastically serve them. All applicants are considered without regard to race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. * THIS RECRUITMENT MAY CLOSE WITHOUT FURTHER NOTICE DEPENDING ON THE NUMBER OF APPLICATIONS RECEIVED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE.*

To see full Class Specifications visit: http://hr.nv.gov/Resources/ClassSpecs/Class_Specifications-11_0/