DMV Customer Service Technician (Hourly/Wage) - Farmville CSC - Position #03574

State Of Virginia Richmond , VA 23234

Posted 2 months ago

Please Note: These positions are hourly positions (without benefits) limited to 29 hours per week.

Training will be provided to the selected applicants. The Virginia Department of Motor Vehicles (DMV) is seeking several hourly applicants to work as Customer Service Technicians in the Farmville Customer Service Center. We are seeking an individual that can deliver excellent customer service solutions in a friendly and knowledgeable manner.

Selected applicant will review, analyze and process customer transactions using multiple PC modules, cash drawers, credit cards, titles, plates, tags, etc. The individual must follow established policies & procedures along with interpreting & administering state & federal regulations. Other responsibilities include administering electronic/written driving tests and vision tests with customers; processing applications for driver, dealer, motor carrier, vehicle registration and titling; tax collection, IDs, and other DMV related services. Training is provided to ensure your successful service.

Minimum Qualifications

Customer service experience working in a fast paced environment. Keyboarding proficiency and use of automated systems.

Demonstrated oral and written communication skills. Demonstrated experience with standard business practices. Demonstrated experience working in a Fiscal, Accounting or Cash Handling environment.

Strong organizational, time management, and problem solving Experience multitasking. PC, data entry, and professional skills. Attention to detail, accuracy, and completing assignments on time.

Experience working in a team or group environment. Experience interpreting, applying and explaining policies/procedures or other complex information to customers. Must be respectful, flexible, and understanding of the customers' needs.

Must have a valid VA Driver's License with a driving record that reflects a sense of responsibility for highway safety and concern for the law. Driving records should have a point balance of less than 6 negative points. Flexibility to work varying hours on Monday ? Friday and Saturday.

Ability to lift 10-25 lbs. High School diploma or General Education Degree (GED).

Preferred Qualifications

Special Requirements

On-line application is required. Paper and e-mail applications will not be accepted.

All applicants for employment must consent to a driver history and criminal background check. A fingerprint-based criminal history check will be required on selected applicant(s). Selected candidate(s) will need to complete the I-9 Form. DMV participates in E-Verify



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DMV Customer Service Technician (Hourly/Wage) - Farmville CSC - Position #03574

State Of Virginia