DMV Customer Service Team Lead - Portage/Baraboo

Position Summary

Team Leader positions function as lead workers by coordinating work activities, providing direction to staff, coaching and developing individual team members, and scheduling, assigning and reviewing work. In addition, these positions provide interpretation of policies, procedures, statutes, and codes.

Team Leaders will work with DMV management to provide recommendations for improvements to processes, procedures, and rules and are responsible for collecting and analyzing data and information in order to generate reports for management. Team Leaders provide direct customer service to customers on the phone and in person.

This DMV Customer Service Team Lead position is located at the Portage Customer Service Center 50% of the time and the Baraboo Customer Service Center 50% of the time.

Salary Information

This position is in schedule-range 02-15. The starting pay for this position is $29.58/hr, plus excellent benefits.

Saturday hours may be required. An additional $0.80/hr will be awarded for all Saturday hours. A twelve-month probationary period is required. Pay for current state employees will be set in accordance with the Wisconsin State Compensation Plan.

Job Details

WisDOT does not sponsor work visas. Any appointment made will be contingent on the applicant being able to prove valid status to work in the United States. WisDOT is not an E-verify employer.

Prior to any appointments for position(s) filled from this announcement, candidates may be subject to a comprehensive criminal background check which may include FBI fingerprinting.

This position trains on and performs driver licensing examining and will be required to possess a valid driver license or obtain one within 6 months of hire.

This position may be assigned to a team which requires the ability to travel regularly on an independent basis from a headquarters office to other cities during the work week, providing motor vehicle services to the public; or may be assigned to an office requiring only occasional travel on an independent basis, to local public or technical schools for example, to provide the services described.

This recruitment may be used to fill similar vacancies for the next 3 to 6 months.

Qualifications

Qualified applicants will have experience with all the following:

• Experience providing customer service.

• Experience performing multiple tasks at once.

• Experience leading others in a job, project, or assignment.

• Experience interpreting complex laws, policies, or procedures.

• Experience using computers and one or more software programs to complete customer transactions.

In addition to having all the above, well qualified applicants will have experience with one or more of the following:

• Experience applying DMV technical knowledge.

• Experience resolving conflict for employees or customers.

• Experience fostering a collaborative team environment.

How To Apply

Apply online! To apply, click "Apply for Job" to start the application process.

Then, you will access your existing account or to create a new account if you don't have an account. Once you are logged in, click "Apply for Job." Follow the steps outlined in the application process and submit your application.

Your application materials are very important parts of your application and are used during our evaluation process to determine your qualifications as they relate to the job. For instructions on how to develop and what should be included in these materials, click here.

For more information on the basics of the selection process and how the State of WI ensures fair and equitable treatment of all applicants, click here. The vast majority of applicants are able to outline their background and experience in their resume in 1-3 pages. Any resumes submitted with more than 10 pages will not be considered after page 10. If this job posting requires a letter of qualifications, the same limit applies.

Permanent classified state employees who are eligible for consideration (transfer or voluntary demotion) should complete the application process as described above by the stated deadline.

Submitted materials will be evaluated by a panel of job experts and the most qualified applicants will be invited to participate in the next step of the selection process. Questions related to the job and how to apply can be directed to Becca Ott at rebecca.ott@dot.wi.gov or 608-266-7623. For general wisc.jobs user information and technical assistance, please see the wisc.jobs Frequently Asked Questions page.

Deadline to Apply

The deadline to apply is 11:59 PM on Sunday, June 30, 2024.