DMV Customer Service Generalist Position #01393 Winchester CSC (Staunton District)

State Of Virginia Winchester , VA 22603

Posted 2 months ago

The Virginia Department of Motor Vehicles is seeking to hire an entry-level to experienced-level individual to work as Customer Service Generalist in the Winchester Customer Service Center. We are looking for an individual that can deliver excellent customer service solutions in a friendly and knowledgeable manner. The selected candidate will handle customer transactions using multiple PC screens, cash drawer, credit cards, inventory, policies, procedures, and regulations. Administer vision tests with customers; process applications for driver, dealer, motor carrier, vehicle registration and titling, tax collection, IDs, and other DMV related services. The successful candidate will administer road tests in customer's vehicle. Training will be provided to ensure your success along with a competitive salary, excellent health and retirement benefits, twelve paid holidays per year, deferred compensation, and paid annual and sick leave benefits. DMV's Vision is PEAK...standing for People, Ethics, Accuracy, and Knowledge. Peak performance, everyone, every time. Interested in being a member of our PEAK Team? Apply today to join DMV as a Customer Service Generalist.

Minimum Qualifications

Job Requirements:-High School diploma or general education degree (GED).

  • Customer service experience working in a fast paced environment.

  • Keyboarding proficiency and use of automated systems.

  • Excellent oral and written communication skills.

  • Experience with standard business practices.

  • Experience working in a Fiscal, Accounting or Cash Handling environment.

  • Flexibility to work M-F and Saturday.

  • Strong organizational, time management, problem solving and multitasking skills.

  • Must have attention to detail, accuracy, and complete assignments on time.

  • Must be at least 21 years old and have a valid VA Driver's License with a driving record that reflects a sense of responsibility for highway safety and concern for the law. Driving record should have a point balance of less than 6 demerit points and no major convictions.

  • Experience working in a team or group environment.

  • Experience interpreting and explaining policies/procedures or other complex information to customers.

  • Can lift 10 - 25 pounds.

Preferred Qualifications

Special Requirements

All applicants for employment must consent to a driver history and criminal background check. A fingerprint-based criminal history check will be required on selected applicant(s).

  • Required to be at least 21 years of age in order to apply for a position that requires performing driver's license testing.

  • Possession of a valid driver's license with a point balance of less than 6 demerit points and no major convictions.

  • Must be able to work Saturdays.

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DMV Customer Service Generalist Position #01393 Winchester CSC (Staunton District)

State Of Virginia