The Microsoft State and Local Government Services West team is looking for a dynamic leader to manage, coach and mentor a delivery team with a focus on Local Government Agencies in the State of California. Do you want the opportunity to capture and drive delivery for the largest growth and focus accounts for Microsoft Services? Do you like to foster and manage delivery relationships with enterprise customers and partners and provide leadership on multi-phased, complex, and end-to-end solution deliveries? Do you enjoy delivering professional services and reaping the rewards of a satisfied customer? The Delivery Management Manager (DMM) leads a high-performance team of seasoned service delivery professionals well versed in cloud adoption, delivery management practices, and technology trends.
Bachelor's or equivalent work experience
PMP or other project management certification preferred
Minimum of 10 years work experience involving any combination of the following: technical consulting, support management, operations and people management
Demonstrated capability in managing complex projects and support engagements
Strong executive presence and demonstrated ability to build, extend, and maintain senior client relationships
Exceptional communication, team building and mentoring skills
Previous revenue management and forecasting experience
Demonstrated capability in developing and retaining professional talent
Demonstrated ability to lead client and consulting teams in a highly matrixed organization
Must have demonstrated experience collaborating with sales, architects and clients in structuring work to sell new business.
Competency in Analytical Problem Solving, Customer/Partner Relationships, Product & Technology Expertise, Project Management, Strategic Insights
The ideal candidate will reside in CA and travel to customer locations throughout the State will be required for this position.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
The DMM is accountable for end-to-end service delivery within an assigned portfolio of customers, representing Microsoft Services throughout all deal phases while demonstrating a critical partnership with internal and external stakeholders. The DMM serves as the Microsoft Services primary point of accountability and/or escalation for their portfolio of customers. This role has direct people management responsibility for both delivery and relationship management resources and supervises the services delivered to customers by their team. The DMM is responsible for driving customer satisfaction, driving customer effective use of Microsoft's cloud platforms, services revenue growth & profitability, and the governance of delivery for their portfolio of accounts.
The ability to be effective as a DMM requires a senior executive who has held strategic leadership roles within Microsoft and/or executive leadership positions within the government, global services or Fortune 1000 corporations. The ability to easily and effectively connect and relate to senior customer executives is an imperative. DMMs develop relationships with key line-of-business executives (CxO level), putting them in position to translate early business needs and insights into actionable Solution strategies and assist Business Units in driving these initiatives to early results and business value.