Raising Canes Chicken Plano , TX 75023
Posted 2 days ago
Restaurants will always be the center of our business. As we strive to achieve Raising Cane's Vision, we leverage multiple partnerships to expand our global footprint while maintaining a local presence & identity through great teamwork! In addition, to Vendors, Franchise and RSO Partners, Restaurant Support Business Unit Team Partners & Crewmembers are critical to our success!
At Raising Cane's, we support our Restaurants with both Business Unit & RSO support. Our commitment & dedication to Restaurant support is a competitive advantage! Business Unit Support Crewmembers are aligned to a specific Business Unit defined as either a Region, Market or Area. The Business Unit Teams are comprised of Support Crewmembers who are functional experts in various disciplines. The various Support Departments or Functions are led by best-in-class experts. The RSO Support Department / Functional leader is responsible for the hiring, training, personnel management, development & functional routines for the Business Unit Crewmembers.
The Divisional Leader of Training (DLT) will partner with the Divisional Leader of Restaurants and Restaurant Training Team to assess Training needs, certify training Restaurants, identify high potential talent, and deploy new training systems and programs. In addition, this position will serve as an ambassador for the brand, lead a team of Training experts, and cultivate positive training environments to fully align with Raising Cane's Mission, Vision and goals. The DLT will provide insights on Training performance across the assigned Division and troubleshoot areas of opportunity to ensure stable growth and adherence to Cane's high standards for Crew and Customer experience.
Required Core Competencies
Restaurant Support focused
Ability to build, lead and motivate Teams
Exercise good judgment in decision making
Ability to recognize problems, set goals and convert plans into action
Exceptional interpersonal skills, with the ability to effectively interact with team members and stakeholders at all levels of the organization
Superior organization and follow-up skills
Collaborative & culturally aligned (Work Hard & Have Fun!)
Excellent verbal and written communication skills
Strong facilitation and presentation skills
Restaurant Training Execution
Forecast training needs for Crew and Managers based on growth and business dictated needs
Establish and maintain network of Certified Training Restaurants to support growth
Accountable for Certified Trainer development
Ensure consistent execution of Crew and Management training in all Restaurants
Continually work to improve efficiency and effectiveness of training execution
Measure and analyze training effectiveness within the Division
Training Deployment and Rollouts
Lead the training execution of new initiatives and training programs
Ensure high quality and thorough rollouts, utilizing current adult learning methodology and facilitation standards
Support compliance training and food safety initiatives
Business Unit Support
Lead, coach and develop a team of Training functional experts
Be the Restaurant Training Subject Matter Expert for all assigned Business Units
Support the execution of Restaurant level training for BU Teams
Review Period, Quarterly and Yearly results to identify gaps and support training plans to address deficiencies
Restaurant Support
Partner with Business Unit Leaders and Restaurant Training Team to assess needs and develop training strategies
Lead operational support as needed during times of manpower transition, under-performance of teams, severe weather and crisis recovery
Team Development
Create and execute development strategies for developing internal Restaurant talent per needs of the Company
Collaborate with Recruiting Department to source, select and hire high caliber Crewmembers that properly balance the company's growth plans, opportunities, and resources
Responsible for overseeing, developing, and mentoring Restaurant Training Crewmembers; assesses performance objectively; provides clear and direct feedback
Position / Role Requirements
Excellent classroom facilitation skills
Seven years of restaurant industry experience in casual dining or quick service
Knowledge of principles and methods for change management, teaching and instruction for individuals and adult learners, and measurement of training results
Strong work ethic and "hands on" approach
High attention to detail; analytical & decisive decision maker
Ability to work effectively at a senior management level & prioritize workload
Microsoft Proficient: Word, Excel & Power Point
Will work out of Divisional Restaurant Support Office
Travel as required
Qualifications, Experience & Education
College degree required
SPHR or PHR preferred
Excellent verbal & written communication skills
Raising Canes Chicken