Division Supervisor

Providence Health & Services Anchorage , AK 99501

Posted 2 months ago

Providence is calling a Laboratory Division Supervisor Quality, Safety, Regulatory, Point of Care Testing (Lab Administration , Day Shift, 1.0 FTE - 40 hours per week) to Providence Alaska Medical Center in Anchorage, Alaska. We are a community of caregivers delivering every day on our Mission to provide compassionate care that is accessible for all - especially those who are poor and vulnerable.

  • $5,000 Sign-On Bonus and Relocation offered*

Apply Today! Applicants that meet qualifications will receive a text with some additional questions from our Modern system.

In this position you will:

  • Customer Service:

Maintains and promotes positive, open and honest interpersonal relationships with customers (physicians, employees, visitors, patients, and other customers). Provides high quality service to all customers; focuses on understanding customers' needs and follows through. Facilitates collaboration between departments and fosters process improvement for team growth. Demonstrates respect for the capabilities, different cultures and or personalities of co-workers and Medical Center customers.

  • Communication:

Promotes and demonstrates effective, open and honest written and verbal communication skills. Updates laboratory and clinical core leaders with new or revised laboratory quality, safety, regulatory or POCT information relevant to their roles. Keeps clinical core leaders informed about units POCT. Responsible for ensuring department policies and procedure are current and up to date.

  • Self Management:

Demonstrates self-management behaviors, which reflect a positive image of PAMC, following established policies and procedures and promote an efficient, cost effective work environment.

  • Ownership /Stewardship and Accountability:

Demonstrates good stewardship of resources by treating property of customers, PAMC and co-workers with care and respect.

  • Teamwork:

Leads testing departments through the point of care process from testing request, instrument selection, middle ware and Epic build, implementation and continuous monitoring. Works cooperatively and collaboratively with all levels of staff and other disciplines for problem solving without blaming.

  • Flexibility:

Demonstrates flexibility by readily adapting to different situations to complete work.

  • Continuing Education: Maintains and keeps current skills and knowledge for the job through continued education programs.

  • Quality Assurance and Quality Improvement: Manages the Quality Assurance Program at PAMC relative to meeting patients and customers needs.

  • Laboratory Safety: Manages the Laboratory Safety Program at PAMC relative to providing a safe work environment for staff.

  • Point-of-Care Testing Program: Manages the POCT Program at PAMC providing leadership, direction and support relative to meeting patient and customer needs. Ensures proficiency testing is performed. Facilitates quality control review. Works with and educates core leaders and team members whenever correction action is required.


Leading Others: Creates an environment or culture that enables caregivers to fulfill the mission and meet or exceed goals.

  • COMMUNICATION: Establishes the relationship between the work of individuals and departments and the Mission/Values of Providence.


Planning: Possess an awareness of current external trends and internal goals. Using valid planning principles, develops and prioritizes innovative approaches to business requirements in the development of specific objectives.

  • Achieving Results: Focuses on expected outcomes based on an understanding of systems.


The Supervisor continuously assesses self and determines own learning needs, seeking assistance and necessary education to acquire new knowledge and skills that enable one to adapt and prepare for a constantly changing environment.

As needed fulfills the requirements of CLIA medical director for moderate complex testing location.

Required qualifications for this position include:

  • Bachelor's Degree Medical Technology, Chemical, Biological, or related Health Science.

  • 2 years Laboratory Supervisory experience

  • Current MLS/MT (ASCP) or equivalent national certification required.

Preferred qualifications for this position include:

  • Master's Degree

  • Past experience with quality and point of care testing programs

  • General knowledge of laboratory safety and regulatory

About Providence Alaska Medical Center

Providence Health & Services Alaska is among nation's best employers for healthy lifestyles! The National Business Group on Health, a non-profit association of large U.S. employers, has honored Providence Alaska for its commitment and dedication to promoting a healthy workplace and encouraging our caregivers (employees) and families to support and maintain healthy lifestyles. Mountain-Pacific Quality Health has awarded Providence Alaska Medical Center with its Quality Achievement Award for high-quality care in the areas of heart attack, heart failure, pneumonia and surgical infection prevention. This is the highest honor awarded by Mountain-Pacific.

As the state's largest hospital, Providence Alaska Medical Center provides full-service, comprehensive care to all Alaskans, a role unmatched by any other in the state. Within our community, you will find top notch ski resorts, kayaking, and wildlife. Enjoying the outdoors is just one of many reasons to live in and explore Alaska.

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Division Supervisor

Providence Health & Services