Division Manager

Service Source Chantilly , VA 22022

Posted 3 weeks ago

Job Summary

Responsible for the coordination of the Long Term and Community Integration Services (LTCIS). Provide supervision, training and guidance to assigned staff. Develop and implement Individual Service Plans (ISP) and provide support to assigned participants. Ensure compliance with all State and Federal regulatory guidelines, including Medicaid, Licensure, and CARF as well as other funding sources and company policy/procedure.

Primary Duties

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.

  • Supervise assigned employees to ensure their duties and responsibilities are completed. Hire, train, and evaluate assigned employees. May resolve work problems or assist employees in solving work problems

  • Manage the daily operations of the assigned LTCIS sites.

  • Ensure that the needs, preferences, desires, and choices of the participants are being met and monitor services being provided by assigned personnel. Ensure that employees provide comprehensive and appropriate person-centered services to the participants receiving services in conjunction with contract specifications and supervisory instructions.

  • Maintain knowledge of and ensure compliance with all State and Federal regulatory guidelines, including Medicaid, Licensure, and CARF as well as other funding sources and company policy/procedure.

  • Ensure the employees provide accurate and timely performance reports, invoices, etc. Ensure that employees provide comprehensive reports including accurate, complete and timely reports and statistical reports on the progress of assigned participants.

Additional Responsibilities

  • Maintain familiarity with Behavior Intervention techniques.

  • Update training of employees as needed.

  • Coordinate services with Community Services Board Support Coordinators to facilitate total program services.

  • Complete and/or ensure employees complete in an accurate and timely manner all evaluation/assessment reports, progress reports, daily notes, incident reports, attendance and other supporting documentation.

  • Ensure that the needs of the participants are being met and monitor services being provided by assigned employees.

  • Meet corporate goals for LTCIS revenue through filling programs with appropriate referrals.

  • Conduct regular meetings with LTCIS personnel you supervise.

  • Meet on an individual basis with employees, as needed, but at a minimum monthly.

  • Attend relevant meetings/committee functions internally and in the community to include peer agencies and advocacy groups.

  • Meet with representatives of other community agencies, families, and significant others for the purpose of participant planning and review.

  • Coordinate and participate in Interdisciplinary Team process and other meetings pertaining to participant's outcomes and support activities.

  • Oversee the development, writing, and implementation of Individual Support Plans.

  • Provide support in areas of program design, development and implementation.

  • Oversee the maintenance of participant files to meet Medicaid, Licensing, and CARF standards.

  • Coordinate with a wide range for resources, both internal and external, to provide meaningful services and activities for all participants

Qualifications:Education, Experience, and Certification(s)

  • Required: Bachelor's Degree in a human service field including, but not limited to, sociology, social work, special education, rehabilitation engineering, counseling, or psychology, or documented equivalent qualifications, plus five (5) years' experience in the human service field and at least one year (1) supervisory experience.

  • Preferred: Master's Degree in Special Education, Vocational Rehabilitation, or a human service field plus one (1) years supervisory experience.

  • Employees who drive individuals in the community (driving requirements vary by site) must possess a current and valid driver's license and be eligible and covered under the ServiceSource driver's insurance. Must pass the on-line Driving training, if eligible to drive.

  • Submit to and pass a Criminal Background Check and drug screening as required.

  • Must pass the Orientation to Developmental Disabilities (ODD) test and competencies.

  • Possess a valid driver's license, good motor vehicle (MVR) record, and a vehicle for transporting meeting materials

Knowledge, Skills and Abilities

  • A well organized and self-directed individual who is a team player.

  • Must be able to work with people internally and externally at all levels of an organization.

  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

  • Ability to read and interpret a variety of instructions such as safety rules, operating and maintenance instructions and produce manuals furnished, and written, oral, diagram or schedule them.

  • Proficiency in Microsoft Office skills, with the ability to become familiar with corporate specific programs and software.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk. The employee may occasionally lift or move office products and supplies, up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.

What We Offer - For Benefit Eligible Employees May Include

Because ServiceSource hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:

  • Health coverage for you and your family through Medical, Dental, and Vision plans

  • Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.

  • A 403(b)-retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.

  • Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars

  • To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program and Tuition Assistance

  • A generous paid time off program in which the benefits increase based on your tenure with the company

ServiceSource is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity and Affirmative Action Employer, making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class. If accommodation is needed in the application process, arrangements can be made with the local regional office http://www.servicesource.org/contact-us.We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions.


The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information

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Division Manager

Service Source