Division Manager

Chimes Fairfax , VA 22038

Posted 2 months ago


  • Supervises the day to day operation of the homes related to the service provision over all operations and quality standards and ensures compliance with regulations and Agency standards.

  • Provides input to the Director of Residential Services regarding supervisory responsibilities and capabilities of the Residential Manager(s). Provides coaching, feedback, and supervisory guidance to assigned Residential Managers.

  • Provides administrative support such as reviewing and approving all final automatic time management records, approve all overtime request, staffing level reports, house budget report, and quality assurance.

  • Maintains costs within budget for the homes reviewing expenditures and the use of resources.

  • Provides feedback for Direct Support Professionals performance evaluations.

  • Reviews communications methods used at assigned sites.

  • Assists with establishing systems and procedures for consistent operations in collaboration with other intra-department and interdepartmental personnel.

  • Prepares plans of correction for problems noted on any licensing or regulatory review.

  • Assists with developing, implementing and following up on plans of correction to address problems noted during visits with Agency personnel as a result of quality assurance reviews.

  • Responsible for completion of resident quarterly reports and distribution to required parties.

  • Facilitate admission, transfer, discharge processes, for admissions, completes assessments and intake packets.

  • Provide tours of programs to referral sources and interested parties.

  • Participates in the development and implementation of the ISP, attendance to interim meetings, and coordination of specialized meetings to address medical or behavioral supports.

  • Responsible for ensuring staff training regarding ISP'S, goals and data collection is conducted, staff training needs are assessed and staff is trained in required time frames. Advocates for residents access to community resources and services.

  • Supervision of residential managers to include biweekly meetings to review environmental issues, case management issues, human resources/personnel, and quality assurance concerns.

  • Reviews all incidents reports, conducts internal investigations, and makes additional contacts on incidents as required.

  • Conducts frequent environmental checks and provides quality assurance reports with recommendations, Conducts weekly scheduled site visits.

  • Responds timely to internal and external stakeholders, family members, and team members.

  • Establishes accountability practices on financial accounts: petty cash, resident accounts, and vehicle use.

  • Attends house staff meeting quarterly.

  • Attends administrative meetings as required.

  • Uses technology to perform position functions.

  • Provides daily hands on support and coaching for residential managers to support residents' growth.

  • Modifies service plans when needed.

  • Assumes on-call duties as assigned; is available outside regular work schedule to handle crisis situations, staffing needs, and medical supports.

  • Provides training to all staff in person centered planning and servant leadership.

  • Coordinates all needs for behavioral consultations and follow up in developing and implementing behavioral management plans.

  • Acts as liaison among families, related agencies and professional staff.

  • Enter performance metrics related to residential services with assigned programs.

  • Interviews and provides input in hiring new Residential Managers.

  • Provides effective direction to staff for conflict resolution and performance issues, communicates with human resources and director on all actionable decisions.

  • Assumes other duties, responsibilities and special projects as needed.

  • Ensures that medical service goals are completed as directed in service plans.

  • Works as a team member with other Division Managers; solving systematic and Agency challenges.

  • Perform training instructions-Mandt, CPR/First Aid, and Human Rights

  • Be a positive transformational role model and leader.


  • Uses technology for the completion of specified job duties.

  • Attends work regularly according to assigned work schedule and in accordance with Agency policy.

  • Attends and participates in inservice training, staff meetings and other activities to facilitate professional development.

  • Works cooperatively with others including all staff, supervisors, administrators, co-workers, individuals served, community professionals, customers, vendors and the public.

  • Follows instructions and abides by Agency policies and procedures.

  • Be a positive role model for individuals served and Agency staff.

  • Assumes other duties, responsibilities and special projects as needed.


  • Is responsible for the orientation and training to Residential Managers and Direct Support Professionals

  • Participate in an informal measure of consumer and secondary consumer satisfaction.

  • Works cooperatively and effectively with Agency volunteers maximizing the volunteers' experience while meeting the needs of individuals served and the programs.


Division Manager

X Ability to communicate on the telephone.

X Valid driver's license from state of legal residence and ability to drive.

X Ability to read, write, comprehend and speak English.

X Ability to complete tasks with numerous interruptions.

X Ability to stand.

X Ability to work with little to no direct supervision.

X Ability to stand for long periods of time.

X Ability to sit for long periods of time.

X Ability to walk up and down stairs.

X Ability to understand basic math and work with numbers.

X Ability to type.

X Ability to operate machinery without posing a safety hazard to self or others.

X Ability to use all senses effectively in a manner that will serve the needs of the individuals.

X Ability to understand technical written material.

X Ability to demonstrate compassion and respect for persons with developmental disabilities.

X Ability to lift 20 lbs.

X Ability to lift up to 50 lbs.

X Ability to lift more than 50 lbs.

X Ability to use computer.

X Valid certifications in CPR/FA.

X Full range of motion above the head.

X Ability to bend, lift and carry.

X Full awareness of environmental stimuli.

X Must be able to maintain a safe environment for up to 8-10 people. This includes, but is not limited to the physical ability to evacuate people during disaster drills and emergency situations.

X Must be able to physically assist people with personal hygiene and transfers as required.

EDUCATION: Graduated from an accredited college or university with emphasis in the areas of education, psychology, social science or a related field.

EXPERIENCE: Four years of experience working in an agency providing supervision and training for adults with intellectual and developmental disabilities, preferably in the area of residential services, and at least two or more of these years working in a supervisory capacity Must have an acceptable driving record as determined by criteria established by the Agency's insurance carrier and by Agency policy.


Division Manager

X Effective communication skills, both oral and written.

X Effective decision-making and problem solving skills.

X Supervisory and staff development skills

X Effective management skills with an ability to plan and implement systems that are outcome oriented and ensure quality service delivery.

X Demonstrate business acumen in decision-making.

X Must be organized, flexible and dedicated to quality service delivery.

X Ability to work independently and collaboratively with others.

X Ability to prioritize and manage multiple tasks effectively.

X Proficient in technology applications.

X Allocate staff resources to maximize productivity.

X Knowledge of quality enhancement principles, systems and assessment tools.

X Ability to adapt quality assurance systems and assessment tools to regulatory standards and Agency policies and procedures.

X Ability to analyze data and recommend corrective action.

X Demonstrate integrity and ethical standards in job performance.

X Expertise in the individual plan development, implementation and review process.

X Effective management skills with an ability to plan and implement systems that are consumer focused, outcome oriented, and ensures quality service delivery.

X Knowledge of regulatory standards.

X Case management skills with focus on consumer advocacy and outcomes.

X Knowledge of government benefits and other resources with ability to access same for individuals served.

X Ability to facilitate planning meetings and write individual plans that incorporate measurable goals and outcomes.

X Ability to provide guidance, direction and technical support to staff.


NOTE: At the discretion of the Personnel Officer, additional related experience and/or education may be substituted in lieu of the requirements specified above under Education and Experience.

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Division Manager