Division Incident Manager

Leidos Hillsboro , OR 97123

Posted 2 weeks ago

Job Description:

Do you want to grow your career and be part of a team solving critical challenges that affect the world?

Leidos Civil is leading the way in solving internationally pressing issues, including:

  • Aviation
  • Guiding the world's air traffic, managing 43,000+ flights for 2.5 million passengers per day
  • Logistics & infrastructure support
  • Operating infrastructure for large-scale nuclear cleanup efforts
  • Cybersecurity
  • Monitoring advanced threats; managing security services and utility command and control centers
  • Facility management & operations
  • Operating the world's longest supply chain to Antarctica
  • Energy engineering
  • Restoring power during hurricane efforts; helping communities achieve significant energy savings
  • Environmental management
  • Delivering innovative environmental solutions and wildlife conservation plans
  • IT infrastructure modernization
  • Helping 2+ million citizens recover from identity theft; maintaining global biometrics systems
  • Transportation security solutions
  • Securing U.S. borders with 1200+ radiation and explosive monitors; designing vehicle solutions that save lives, reduce congestion, and boost fuel efficiency

If you desire to be an integral part of a dynamic team of science and technology leaders, then Leidos Civil is the place for you!

Protect yourself and your family, with the benefits of working for a world-class employer.

When you join Leidos, you join a Fortune 500 company and one of Ethisphere Institute's "World's Most Ethical Companies"

Leidos...Practical Answers for a Complicated World

Leidos is seeking a Division Incident Manager to support the US Army Corps of Engineers ACE-IT Program.

The ideal candidate will provide second-tier support to end-users for PC, server, mainframe applications and hardware. Handle problems that the first-tier of help desk support is unable to resolve. May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Simulate or recreate user problems to resolve operating difficulties. Recommend systems modifications to reduce user problems. Maintain currency and high level of technical skill in field of expertise. Escalate more complex problems to Senior Level.

Recruiting Nationwide. Location Flexible. Teleworking a possibility.

PRIMARY RESPONSIBILITIES:

Responsible for daytoday management of incidents:

  • Works with Tier 2 and Tier 3 support to ensure timely resolution.

  • Communicates with managers and customers about the progress of high priority incidents, escalates where appropriate.

  • Verify proper routing and assignment details for incidents.

  • Monitors queues to ensure all assigned tasks are completed within specified metric requirements.

  • Ensures that Outages and VIP's are assigned to appropriate support areas and communicated to necessary support teams/customers.

REQUIREMENTS:

  • High School Diploma or equivalent

  • 3+ years of applicable work experience

  • Current DoD 8570 IA Baseline Certification, IAT Level I (examples include: A+ CE, Network+ CE, SSCP, CCNA-Security certifications)

  • Must obtain appropriate DoD 8570 IA Computing Environment Certification within 6 months of employment

  • Interim Secret Clearance

  • Valid Driver's License

  • Experience supporting Windows 7, Windows 10, and MS Office 2013

  • Experience using Remedy or a similar ticketing system

  • Strong analytical and follow through skills

  • Strong verbal and written communications skills

  • Ability to coordinate and get cooperation from multiple areas within IT to accomplish assignments

  • Ability to work well independently on defined tasks

  • Ability to work well as part of a team

DESIRED:

  • Experience maintaining Lexmark, HP, or Ricoh printer devices (i.e. installing maintenance kits)

  • Prior USACE/ACE-IT experience

  • Experience working in a DoD environment

  • Experience supporting Office 365

Leidos is a Fortune 500 information technology, engineering, and science solutions and services leader working to solve the world's toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company's 31,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $10.17 billion for the fiscal year ended December 29, 2017. (NYSE: LDOS) All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.


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