Division Administrator, CSS

CHILD SUPPORT SERVICES DEPARTMENT

EXAM NUMBER:

N1731E

FILING START DATE:

Tuesday, June 18, 2024, at 8:00 am (PT)

NOTE: FILING WILL BE SUSPENDED ON TUESDAY, JULY 2, 2024, AT 5:00 PM (PT). APPLICATIONS SUBMITTED AFTER 4:59 PM (PT) WILL NOT BE CONSIDERED.

TYPE OF RECRUITMENT:

Departmental Promotional Opportunity

SPECIAL SALARY INFORMATION:

Management Appraisal of Performance Plan (MAPP): This position is subject to the provisions of the Management Appraisal of Performance Plan (MAPP). Initial salary placement and subsequent salary adjustments will be made in accordance with MAPP guidelines and regulations.

BENEFIT INFORMATION:

Non-Represented Employees: Cafeteria Benefit Plan, Contributory Defined Benefit Retirement Plan, Matched 401(k) Savings and Deferred Compensation & Thrift Plans (as declared by the Board of Supervisors), 13 Paid Holidays, 10 paid leave days and option to buy one to 20 more days, Flexible Work Schedules

TYPE OF RECRUITMENT

Departmental Promotional opportunities: Restricted to permanent employees of the Child Support Services Department who have successfully completed their initial probationary period.

Current employees in unclassified service in the County of Los Angeles Child Support Services Department who meet the following criteria also qualify to participate in this exam:

Unclassified employees who have attained permanent County status on a classified position by successful completion of the initial probationary period, with no break in service since leaving the classified service.

OR

Full-time employees in the unclassified service with at least six months of full-time experience in the unclassified service by the last day of filing or at the time of filing the application.

WITHHOLD INFORMATION:

No withhold will be allowed. Required experience/education must be fully met by the last day of filing/at the time of filing, and clearly indicated on the application.

NO OUT-OF-CLASS EXPERIENCE WILL BE ACCEPTED FOR THIS EXAMINATION.

DEFINITION:

Directs the administration of a child support region including a division office of the Department of Child Support Services.

CLASSIFICATION STANDARDS:

Positions allocable to this class typically report to a Deputy Director, Child Support Services, and have administrative responsibility for division level child support services in a regional area. Incumbents in the class of Division Administrator, Child Support Services have comprehensive responsibility in a divisional area except for approving legal production. Incumbents must have the ability to plan, control, direct and review the work of a division level organization through subordinate supervisors, exercise effective verbal and written communication skills, possess a knowledge of the rules and regulations governing the County's child support program, employee relations principles and practices, and have the ability to interact effectively with a wide range of professional, technical, and support staff as well as customers, advocates, Federal and State staff.

Plans, assigns, and directs the work of subordinate division managers and evaluates the work of staff performing child support case processing in area offices of the Child Support Services Department from case intake through court ordered final disposition; monitors the quality and quantity of work and takes corrective action as necessary.

Projects, develops, and controls the annual budget for a child support division and prioritizes division level operations based on budgetary issues.

Participates in the development of Department procedures and standards governing child support operations; interprets and administers established procedures and standards; and establishes work priorities within the areas assigned.

Determines case priorities based on workload, the potential of recovery and collection of child support payments, and meeting Federal performance measures, and makes assignments to all area staff accordingly.

Establishes divisional goals and objectives to meet Federal, State, and local performance measures.

Interprets Department policies and program regulations in terms of their specific application to particular case problems.

Interviews and selects supervisory and journey level personnel; investigates and prepares written responses to employee grievances; recommends disciplinary action when indicated; serves as witness for the department in matters before the Civil Services Commission and Employee Relations Commission.

Develops new programs utilizing existing financial resources to meet the needs of the community and the division.

Ensures that child support services provided to clients meet State and Federal mandated standards.

Directs the maintenance of records, preparation of reports, and the clerical and housekeeping functions necessary for the operation of the division.

Maintains liaison with Federal, State and community agencies which correspond to the area of division responsibility.

Supervises the preparation of policies and procedures for the administration of the division.

SELECTION REQUIREMENTS:

Option 1:  Two years of experience at the level of Head Child Support Officer* directing one or more major child support functions through subordinate supervisors.

Option 2:  Two years of experience as a manager or director of a child support operation including line supervision of subordinate supervisors overseeing intake, establishment, and enforcement functions.

Option 3:  Two years of experience in a supervisory capacity in either a staff division in a County department at the level of Supervising Administrative Assistant III with responsibility for an administrative section such as budget, human resources, or management services; or in a line division supervising a section reporting to a Division Chief.

Option 4:  Five years of experience as an Attorney III*, Child Support Services in the County of Los Angeles.

PHYSICAL CLASS:

Physical Class II- Light: This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10-pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved.

LICENSE:

A valid California Class "C" Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.

SPECIAL REQUIREMENT INFORMATION:

• Experience at the level of Head Child Support Specialist (TITLE CHANGE EFFECTIVE JULY 27, 2021, Former Head Child Support Specialist - to - Program Manager, Child Support Services. Title Change Effective February 11, 2020.
  
   Former Title: Head Child Support Officer.) is gained through directing, through subordinate supervisors, one or more major child support functions in the Child Support Services Department.

Experience at the level of Supervising Administrative Assistant III is gained through planning and supervising the work of staff engaged in analyzing and making recommendations for the solution of problems of organization, budget, systems and procedures, program, facilities acquisition, general management and personnel in a very large department having very complex programs.

• To qualify, applicants must have County status as an Attorney III, Child Support Services as evidenced by holding such payroll title for the period of time in the service of the County of Los Angeles.

The purpose of the supplemental questionnaire is to evaluate applicants' qualifications for the position.

EXAMINATION CONTENT:

This examination will consist of three (3) parts:

Part I: An evaluation of Training and Experience, weighted 30%, evaluating the following areas: Professional/Technical Expertise; Administration and Management; Planning and Evaluating; Customer Service; Written Communication; and Office Computing, based on information provided in the supplemental questionnaire in the application.

Part II: A multiple choice and/or simulation assessment, weighted 50%, measuring Leading & Supervising; Deciding & Initiating Action; Adhering to Principles; Delivering Results; Relating & Networking; Achieving Work Goals; Entrepreneurial Thinking; Persuading and Influencing; Adapting and Responding to Change; Coping with Pressure and Setbacks; and Formulating Strategies and Concept.

STANDARDIZED MULTIPLE CHOICE TESTS ARE NOT REVIEWABLE BY CANDIDATES PER CIVIL SERVICE RULE 7.19.

Candidates must meet the Minimum Requirements and achieve a combined passing score of 70% or higher on Part I and Part II in order to be invited to Part III of the examination.

Part III: A writing assessment, weighted 20%, measuring the following areas: English structure and content, written expression, and prioritizing information. 

Candidates must achieve a passing score of 70% or higher on Part III in order to be placed on the eligible list.

After completing and scoring your assessment, our office will review your application to ensure you meet the requirements outlined in the job posting. Only candidates who indicate that they meet the requirements of the job will be forwarded to hiring managers. Applicants found not to meet the requirements may receive a disqualification notice, even after passing the exam.

TRANSFER OF TEST COMPONENTS:

Applicants who have taken identical components recently for other exams may have their scores automatically transferred to this examination.

This examination contains test components that may be used in the future for new examinations and your test scores may be transferred.

TEST PREPARTION:

Study guides and other test preparation resources are available to help candidates prepare for employment tests. While the guides will help in preparing for the test, we advise you to review all related materials that you deem necessary.

• An interactive system for taking practice tests may be accessed on the Department of Human Resources website at http://hr.lacounty.gov.

• Additional practice tests are available at https://www.shldirect.com/en-us/practice-tests/.

ELIGIBILITY INFORMATION:

The names of candidates receiving a passing score in the examination will be placed on the eligible list in the order of their scored group for a period of six (6) months following the date of promulgation.

SPECIAL INFORMATION:

FAIR CHANCE INITIATIVE:

The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment. The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed.

VACANCY INFORMATION:

The list of successful candidates created from this exam will be used to fill vacancies throughout the Child Support Services Department as they occur.

AVAILABLE SHIFT:

Any

APPLICATION AND FILING INFORMATION:

Applications must be filed online only. Applications submitted by U.S. Mail, Fax, or in person will not be accepted.

Apply online by clicking on the green "Apply" button at the top right of this posting. You can also track the status of your application using this website.

Many important notifications including invitation letters will be sent electronically to the email address provided on the application. It is important that you provide a valid email address. Please add awong@hr.lacounty.gov, Aimee_torres@cssd.lacounty.gov, cssd-exams@cssd.lacounty.gov, as well as noreply@governmentjobs.com, and info@governmentjobs.com, noreply@proctoru.com, talentcentral@shl.com, and donot-reply@amcatmail.com to your email address and list of approved senders to prevent email notifications from being filtered as spam/junk/clutter mail.

Applicants have the ability to opt out of emails from LA County. If you unsubscribe, you will not receive any email notification for any examination for which you apply with Los Angeles County.

Regardless of whether you choose to unsubscribe, you can always check for notifications by logging into governmentjobs.com and viewing your profile inbox, which saves a copy of all emailed notices.

It is your responsibility to take the above steps to view correspondence. Los Angeles County will not consider claims of not viewing or receiving notification to be a valid reason for late test administration or rescheduling of a test component.

Plan to submit your online application well in advance of the 4:59 pm (PT), July 2, 2024, deadline as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on www.governmentjobs.com/careers/lacounty, you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address.

Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number.

Computer and Internet Access at Public Libraries: For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County

No Sharing of User ID, e-mail and Password: All applicants must file their application using their own user ID and password. Using a family member or friend's user ID and password may erase a candidate's original application record.

IMPORTANT NOTES:

Please note that all information included in the application materials is subject to verification at any point during the examination and hiring process, including after an appointment has been made.

Falsification of any information may result in disqualification or rescission or appointment.

Utilizing verbiage from the Class Specifications and the Minimum Requirements serving as your description of duties will not be sufficient to demonstrate that you meet the requirements. Doing so may result in an incomplete application and you may be disqualified.

TESTING ACCOMMODATION INFORMATION AND COORDINATOR CONTACT INFORMATION:

If you require an accommodation to fairly compete in any part of the assessment process, let us know by contacting the Testing Accommodations Coordinator at TestingAccommodations@hr.lacounty.gov. The sooner you contact us, the sooner we can respond to your request and keep you moving through the process.

OUR BELIEF:

The Los Angeles County Child Support Services Department (CSSD) believes in the dignity and intrinsic value of human beings. We welcome, affirm, and support families and employees of all races, ethnicities, abilities, sexual orientations, gender identities and expressions, citizenship and immigration statuses, religions, experiences, socio-economic backgrounds, and other categories people use to define themselves.

We strive to create safe and inclusive environments that celebrate diversity, embrace cultural sensitivity, foster positive relationships, and center equity in practice and policy. CSSD believes that equity is essential to administering a child support program that ensures quality services, embracing a vision of all parents engaged in supporting their children.

ANTI-RACISM, DIVERSITY, AND INCLUSION (ARDI):

The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Child Support Services Department is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices.

GOVERNMENT ALLIANCE ON RACE AND EQUITY (GARE):

Demonstrated sensitivity to and understanding of the diverse socioeconomic, racial/ethnic, Sexual Orientation and Gender Identity and Expression (SOGIE), and cultural backgrounds of employees and internal/external customers.

DEPARTMENT CONTACT:

Aimee D. Torres

(323) 929-1882

Aimee_torres@cssd.lacounty.gov

CSSD - Exams Unit

cssd-exams@cssd.lacounty.gov

CALIFORNIA RELAY SERVICES PHONE:

(800) 735-2922

TELETYPE PHONE:

(800) 325-0778