District Site Coordinator

Job Description

Description

SAIC is seeking a District SA Site Coordinator, to support the US Army Corps of Engineers RITS Program in Norfolk, VA.

PRIMARY RESPONSIBILITIES:

• Manage and maintain currently supported and subsequent Microsoft (MS) Windows Server Operating Systems (OS) on physical and virtual operating environments.

• Demonstrate day-to-day adherence with change management precepts and practices and is responsible for writing Change Requests and seeking approval.

• Assist in storage and data management, specifically file and folder permissions.

• Primary POC for local server, network and telecom repair of District infrastructure components.

• Coordinate local response to IAVA vulnerability remediation.

• Coordinate Level 3 support to the District technical personnel.

• Primary escalation POC for after hours and VIP level support requests.

• Ensure the work schedules of SAIC and subcontractor employees are established, documented and coordinated to provide coverage during contractually required operating hours.

• Review current workloads and ticket distribution. In coordination with ITC, reassigns priorities to ensure service delivery metrics are met. Responsible for SLR performance.

• Collaborate with the local ITC and Ops Officer to ensure the needs of the users are understood and appropriately addressed.

• Responsible for monitoring the technical performance of SAIC and subcontractor staff and reporting exemplary or disciplinary performance to the SAIC Division Manager./ Responsible for coordinating subordinate employee recruitment, selection and training, performance assessment, work assignments, salary, and recognition/disciplinary actions.

• Monitor the effectiveness of Service Delivery to the local site and reports discrepancies and escalations to the SAIC Division Manager.

• Provide weekly performance reports to the ITC and the SAIC Division Manager.

Qualifications

Required Education and Experience:

• Bachelors and two years of experience; four (4) years of experience can be considered in lieu of degree.

Required Security Clearance:

• Interim secret clearance is required prior to start; US Citizenship required.

Required Skills:

• Experience using Service Now or a similar ticketing system.

• Demonstrated professional experience with Windows Server 2012; Windows Server 2016.

• Demonstrated experience with VMware.

• Understanding of technology areas such as Active Directory, DHCP, DNS, Group Policy, DFS and the ability to maintain other Windows core services.

• Comprehension of NTFS file