District Service Manager##Amarillo, Texas

Danaher Amarillo , TX 79105

Posted 6 months ago

Job Description: Job ID: BEC014845

About Us

Beckman Coulter develops, manufactures and markets products that simplify, automate and innovate complex biomedical testing. Our diagnostic systems, found in hospitals and other critical care settings around the world, produce information used by physicians to diagnose disease, make treatment decisions and monitor patients. Scientists use our life science research instruments to study complex biological problems including causes of disease and potential new therapies or drugs. More than 275,000 Beckman Coulter systems operate in both diagnostics and life sciences laboratories on all seven continents. For 80 years, our products have been making a difference in peoples' lives by improving the productivity of medical professionals and scientists, supplying critical information for improving patient health and reducing the cost of care.

Beckman Coulter offers a broad array of comprehensive, competitive benefit programs that add value to associates' and their families' lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits. We think you'll like what you see.

If you believe your education and experience are in line with the position description and qualifications referred to above, and are motivated, energetic, and looking for a new and exciting opportunity, please submit your resume online at the URL below or at www.beckmancoulter.com.

Beckman Coulter is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

Description

Beckman Coulter is introducing 118 new or improved products over the next 3 years! Apply today if you'd like to join in our success and grow with us.

The District Service Manager is responsible for ensuring the highest level of customer service throughout your area team and will seek to understand their challenges, needs and objectives. You'll will champion behavioral, operational and service standards and will role model personal and professional growth by coaching and supporting your team to help them succeed. With a background in operating in a fast-paced environment, medical diagnostics is preferred, you'll understand your market and partner with the Sales team to identify opportunities to inspire customer experience whilst driving growth and profitability.

Responsibilities:

  • Create and lead a diverse team to provide best-in-class customer service through positive leadership, on-going direction, coaching and career development

  • Promote the culture of value and integrity to achieve customer satisfaction, account growth & profitability

  • Work directly with Global Services Leadership on operational strategy as related to performance and goals.

  • Primary focus is on service metrics to include localized escalation, engineer technical mentoring and daily activities such as PM's, MODs and balancing workload

  • Support dispatchers in scheduling Field Service Engineers for appropriate jobs according to vicinity and skill set.

  • Regularly visit job sites for quality control, coaching and training purposes.

  • Regularly visit clients and customers to maintain network and relationships.

  • Responsible for expanding network and developing new relationships for new opportunities.

  • Technical support for all Field Service Engineers.

  • Review Field Service Engineers service records to make sure that all work is being done to code and correctly.

  • Define needs of BCI personnel with regard to training and developmental needs; establishes goals to meet objectives

  • Act as the primary connection between the office staff and the field, answer any technical questions either may have.

  • Advise Global Service Leadership on growth opportunities.

  • Identify and eliminate risks.

  • Assure that communications from the office reach the field in a timely and efficient manager.

  • Responsible for the implementation of and adherence to corporate processes and procedures.

  • Maintain controls over materials purchased to stock Field Service Engineers' car.

  • Regularly assess skill sets and provide evaluations, and coaching.

  • Identify and replace non-performers.

  • Conduct interviews with new Field Service Engineers and assess their skills to see if they meet company standards.

Job Requirements

Qualifications

  • Current, clean driver's license

  • Strong computer skills including Microsoft Office and industry specific applications

  • Ability to communicate effectively with team members, management, and customers

  • Ability to work independently, with minimal direct supervision

  • Demonstrated commitment to safety

  • Demonstrated track record of reliability, punctuality, and productivity

  • Ability to lead a team

  • Ability to adapt and comply with Company/Client requirements

  • Ability to work in a rapidly changing, multi-cultural environment

  • Has a desire to learn and develop within the role

  • Bachelor's degree with 9 plus years or Master's degree with 7 plus years; Technical Associates degree or equivalent in military experience

Diversity & Inclusion

At Danaher, we are dedicated to building and sustaining a truly diverse and inclusive culture. These are not just words on a page

Diversity and Inclusion is a top priority for the company, and it ties deeply to each of our core values. Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.

Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 71,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $19.9B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 5,200% over 25 years.

At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We're innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you'll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.

Danaher is committed to competitive compensation that typically has key components including base salary, variable annual incentive compensation based on personal and company performance, and long-term incentive.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Guest Services Agent Fairfield Inn Amarillo Airport

ONE Lodging

Posted 2 days ago

VIEW JOBS 10/18/2019 12:00:00 AM 2020-01-16T00:00 ONE Lodging - now part of Aimbridge Hospitality JOB OVERVIEW: Guest Service Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests, making and modifying reservations, hotel operator, and concierge duties. Providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy. JOB DUTIES & FUNCTIONS: * Approach all encounters with guests and associates in a friendly, service oriented manner * Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards). Maintain regular attendance in compliance with Aimbridge Hospitality standards, as required by scheduling which will vary according to the needs of the hotel * Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations * Maintain a friendly and warm demeanor at all times * Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards * Maintain proper operation of the telephone switchboard and ensure that all Aimbridge Hospitality performance standards are met * Handle requests for information, mail and messages in an efficient and courteous manner * Answer guest inquires about hotel service, facilities and hours of operation * Answer inquiries from guests regarding restaurants, transportation, entertainment, etc. * Establish and maintain good communications and team work with fellow associates and other departments within the hotel * Follow all Aimbridge Hospitality credit policies * Be aware of all rates, packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates * Obtain all necessary information when taking room reservations and follow rate quoting scenario * Be familiar with all Aimbridge Hospitality policies and house rules as well as hospitality terminology * Have knowledge of and assist in emergency procedures as required * Handle check-ins and check-outs in a friendly, efficient and courteous manner * Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system * Associates must at all times be attentive, friendly, helpful and courteous to all guests, managers and all other associates * Ensure logging and delivery of packages, mail and messages as needed to guests and meeting rooms * Use proper two-way radio etiquette at all times when communicating with other associates * Attend meetings as required by management * Perform any other duties as requested by management EDUCATION / EXPERIENCE: * College course work in related field helpful * Experience in a hotel or a related field preferred * Guest Service Agents must possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests * Guest Service Agents must have the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers * High School diploma or equivalent required * Must be able to convey information and ideas clearly * Must be able to evaluate and select among alternative courses of action quickly and accurately * Must work well in stressful, high pressure situations * Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary * Must be effective at listening to, understanding, and clarifying the issues raised by co-workers and guests * Must be able to work with and understand financial information and data, and basic arithmetic functions * Must maintain composure and objectivity while under pressure Note: Other duties as assigned by supervisor or management ONE Lodging Amarillo TX

District Service Manager##Amarillo, Texas

Danaher