Job Description: Job ID: BEC014845
Beckman Coulter develops, manufactures and markets products that simplify, automate and innovate complex biomedical testing. Our diagnostic systems, found in hospitals and other critical care settings around the world, produce information used by physicians to diagnose disease, make treatment decisions and monitor patients. Scientists use our life science research instruments to study complex biological problems including causes of disease and potential new therapies or drugs. More than 275,000 Beckman Coulter systems operate in both diagnostics and life sciences laboratories on all seven continents. For 80 years, our products have been making a difference in peoples' lives by improving the productivity of medical professionals and scientists, supplying critical information for improving patient health and reducing the cost of care.
Beckman Coulter offers a broad array of comprehensive, competitive benefit programs that add value to associates' and their families' lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits. We think you'll like what you see.
If you believe your education and experience are in line with the position description and qualifications referred to above, and are motivated, energetic, and looking for a new and exciting opportunity, please submit your resume online at the URL below or at www.beckmancoulter.com.
Beckman Coulter is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.
Beckman Coulter is introducing 118 new or improved products over the next 3 years! Apply today if you'd like to join in our success and grow with us.
The District Service Manager is responsible for ensuring the highest level of customer service throughout your area team and will seek to understand their challenges, needs and objectives. You'll will champion behavioral, operational and service standards and will role model personal and professional growth by coaching and supporting your team to help them succeed. With a background in operating in a fast-paced environment, medical diagnostics is preferred, you'll understand your market and partner with the Sales team to identify opportunities to inspire customer experience whilst driving growth and profitability.
Create and lead a diverse team to provide best-in-class customer service through positive leadership, on-going direction, coaching and career development
Promote the culture of value and integrity to achieve customer satisfaction, account growth & profitability
Work directly with Global Services Leadership on operational strategy as related to performance and goals.
Primary focus is on service metrics to include localized escalation, engineer technical mentoring and daily activities such as PM's, MODs and balancing workload
Support dispatchers in scheduling Field Service Engineers for appropriate jobs according to vicinity and skill set.
Regularly visit job sites for quality control, coaching and training purposes.
Regularly visit clients and customers to maintain network and relationships.
Responsible for expanding network and developing new relationships for new opportunities.
Technical support for all Field Service Engineers.
Review Field Service Engineers service records to make sure that all work is being done to code and correctly.
Define needs of BCI personnel with regard to training and developmental needs; establishes goals to meet objectives
Act as the primary connection between the office staff and the field, answer any technical questions either may have.
Advise Global Service Leadership on growth opportunities.
Identify and eliminate risks.
Assure that communications from the office reach the field in a timely and efficient manager.
Responsible for the implementation of and adherence to corporate processes and procedures.
Maintain controls over materials purchased to stock Field Service Engineers' car.
Regularly assess skill sets and provide evaluations, and coaching.
Identify and replace non-performers.
Conduct interviews with new Field Service Engineers and assess their skills to see if they meet company standards.
Current, clean driver's license
Strong computer skills including Microsoft Office and industry specific applications
Ability to communicate effectively with team members, management, and customers
Ability to work independently, with minimal direct supervision
Demonstrated commitment to safety
Demonstrated track record of reliability, punctuality, and productivity
Ability to lead a team
Ability to adapt and comply with Company/Client requirements
Ability to work in a rapidly changing, multi-cultural environment
Has a desire to learn and develop within the role
Bachelor's degree with 9 plus years or Master's degree with 7 plus years; Technical Associates degree or equivalent in military experience
Diversity & Inclusion
At Danaher, we are dedicated to building and sustaining a truly diverse and inclusive culture. These are not just words on a page
Diversity and Inclusion is a top priority for the company, and it ties deeply to each of our core values. Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.
Danaher Corporation Overview
Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 71,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $19.9B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 5,200% over 25 years.
At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We're innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you'll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.
Danaher is committed to competitive compensation that typically has key components including base salary, variable annual incentive compensation based on personal and company performance, and long-term incentive.