District Service Manager

Who we are and what we value:

ECMD is 100% employee owned with a mission to improve the lives of our
employees. Founded by innovative entrepreneurs who created the modern building
materials global supply chain, their passion and integrity remain the fabric of
our culture. ECMD's culture is rooted in small-town, rural, southern values…we
keep it real, honest, and down to earth.

ECMD partners with big-box retail and pro lumber yards customers nationwide to
provide a world-class supply chain to builders, remodelers, finish carpenters,
and consumers with the materials needed to complete simple projects to dream
houses. By leveraging technology and the team's passion for its customers, ECMD
has built a strategic integrated portfolio of 7 operating divisions: EastCoast
Mouldings, Klumb Forest Products, Crown Heritage Stairs, ECMD Distribution,
Arndt & Herman Building Products, Clifton Moulding Co., and Madison Lumber
Company.

Job Duties & Responsibilities:

The District Service Manager is responsible for organizing, coordinating, and
monitoring the activities of the Territory Service Representatives. The
District Service Manager is also responsible for motivating and training
Territory Service Representatives in such a way as to ensure that they reach
established sales goals. The District Service Manager works with Reps and home
improvement store associates to build and maintain a strong supplier-customer
relationship in order to promote sales growth. This position requires daily
travel involving the use of a company provided vehicle, therefore a good driving
history is a must. A commitment to hard work, extended hours and meeting with
the job's requirements in order to maintain customer satisfaction is an
expectation for this position.

Essential Functions:

This position requires that the employee perform all essential duties as
assigned by the Regional District Manager which shall include the following:

Organizes, coordinates, motivates and monitors Territory Service
Representatives' activities. Compiles, maintains, and submits reports and
records such as overtime, vacation, sick leave, etc. to the Director of Field
Operations.
Initiates and implements plans of action for the growth of sales and service
and works with the Director of Field Operations, Regional District Manager, and
other office personnel to ensure that the highest level of service and sales are
maintained.
Works closely with the Territory Service Representatives on store resets and
displays promoting and enforcing safety policies and procedures.
Travels to customer locations, work sites, etc., to resolve any customer
complaints.
Conducts interviews alongside the Regional District Manager for vacant
positions utilizing the job description as the basis for qualifications required
to perform the Territory Service Representative function.
Performs documented in store evaluations of assigned personnel and maintains
this documentation to perform follow-up as well as lead towards positive
results.
Fills in for Territory Service Representatives during vacation, illness,
training classes, or any occasion when the Territory Service Representatives
cannot service his/her customers.
Must be willing to travel extensively by company automobile and air. Also,
must be willing and able to stay overnight when necessary. Work weekends, and
holidays when necessary.
Prospective candidates for this position must have a keen eye for
merchandising and detail, self-motivated, willing to work a flexible schedule
and thrive in an environment that requires working independently. Candidates
must also be a strong leader that can supervise a team remotely.

Physical Demands:

Requires ordinary conversation, hearing, and visual acuity.
Bend, squat, kneel, twist and reach repetitively.
Sit, stand, walk for prolonged periods, and move about the office and
customer facilities as necessary.
Repetitively lift and carry up to 75 pounds

Benefits:

Company Car
Company Fuel Card
10 paid holidays
MyTime (Paid Time Off)
Bereavement Leave
Other benefits include access to medical, dental, vision, life and
disability starting after 90 days
401k
Employee Stock Ownership Plan (ESOP)