Cargotec Solutions Monclova , OH 43542
Posted 4 weeks ago
As pioneers and global leader, Hiab is ambitious to write forward our success story, inspiring and shaping our industry. The world in which we operate with our class-leading products, intelligent services and innovative digital solutions is constantly changing.
Together, we keep everyday life moving to build a better tomorrow.
Purpose of the position
The position is responsible for planning, prioritizing, and managing technical service activities; prioritizing tasks and assigning team members to ensure that the team's resources are used effectively and that customer service agreements are fulfilled; managing estimates for Shop and Field Service Technicians; ordering and maintaining parts to support inventory requirements for service needs.
Main tasks and responsibilities
Lead a team of Shop & Field Technicians, Service Coordinator(s), Service Team Lead(s), and Regional Support Specialist(s). Review and approve time, manage overtime Expense reporting and approvals
Ensure that repairs, maintenance and installations are completed on-time, within budget, and according to customer requirements
Provide front-line technical support for technicians and customers. Handling service related customer complaints/Issues
Parts ordering and inventory control. Manage parts requests from technicians and customers
Develop, evaluate, and review technical service procedures and standards, and research, evaluate, and recommend new equipment and tools to enhance the capabilities of the technical service team
Work with sales to manage installations
Assist Regional Support Specialists with work order issues
Assist Service Coordinator/Service Team Lead with dispatching service techs
Complete building and equipment maintenance and inspections
Safety and 6S-Weekly Safety Meetings. 6S Compliance and sustaining
Support Senior Manager, Operations & Network in managing P/L. Complete Weekly and Monthly District Update for Senior Manager
Optimize all activities to support budget. Monitor cost and effectiveness of activities to optimize resources, prioritize spending, and achieve timeliness, reliability, and customer satisfaction standards
Customer visits and relationship development
Monitor and develop branch efficiency, productivity, personnel performance as well as fixed costs
Research and drive business opportunities within scope of strategy
Provide on-call service (24/7) in support of Technicians and Customers
Ensure optimization of technicians
Manage daily billing and contract compliance. Track invoicing, review accuracy and approvals
Performance reviews and position requirements
Recruitment and interviews of technicians/support staff
Request new user equipment from IT, and lead onboarding of new employees within the District
Other duties, as assigned
What you'll need to succeed
Education:
High School diploma/equivalent required
College degree preferred
Working experience:
Skills and competencies:
Customer oriented attitude and proven ability to develop and manage customer relationships
Business mind-set, know and understand key financial metrics
Ability to lead and manage a team effectively
Results and achievement driven and eager to create long term relationships
High integrity and excellent interpersonal, leadership and communication skills
Must be able to lift 60 pounds maximum with frequent lifting and/or carrying of objects up to 25 pounds
Process-oriented
You will be part of
Hiab offers a variety of different career possibilities for different backgrounds and ambitions, so whatever your passion is, we may just have the job for you! We want to bring in new expertise and fresh ideas, while providing our existing employees with new and interesting career opportunities. Your talent, experience and passion may just be what we seek or need to shape the future of Hiab and our industry. We offer as well:
Employees First way of life: all of us should experience Easiness, Empowerment and Excellence every day at work
Comprehensive benefit package including; health, vision, dental, voluntary life/disability insurance upon first day of employment
401k program with 6% company match
Personal time off and company-paid holidays
Opportunities for career growth and competitive salary commensurate with experience
Paid training
Company mentoring program
Tuition reimbursement for job-related continued education
Referral Program
You may also be provided with a company cell phone, laptop and/or credit card, all to be used for the purpose of conducting company business
Interested to join?
If you are excited about this opportunity, please submit your Resume/CV today for consideration!
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Hiab is part of Cargotec
Hiab is the world's leading provider of on-road load handling equipment, intelligent services and digitally connected solutions. As the industry pioneer, Hiab's more than 3,300 employees worldwide focus on our commitment to increase efficiency in our customers' businesses and to shape the future of intelligent load handling.
Hiab's offering encompasses class-leading load-handling equipment, including HIAB loader cranes, LOGLIFT and JONSERED forestry and recycling cranes, MOFFETT truck mounted forklifts, MULTILIFT demountables, and tail lifts under the ZEPRO, DEL, and WALTCO fabrands. Hiab's ProCareTM service, award-winning HiVisionTM crane control system, and HiConnectTM platform demonstrate our constant drive to provide intelligent services and connected solutions that add value to our customers.
Cargotec Solutions