OverviewResponsible for leading a team of field service technicians in maintaining Canon/Oce products and services according to company standards and achieving the highest level of customer satisfaction. Responsibilities- Manages a team of technicians that support our hardware and software.
Creates operating plans to achieve service business objectives of machine performance, revenue and expense control.
Handles special projects as assigned.
Works closely with Sales and Customers to achieve a high level of customer satisfaction.
Addresses and resolves customer issues to achieve total customer satisfaction.
Supports the policies and procedures of the department and company. Qualifications- Bachelor's degree in a relevant field or equivalent experience required, plus 7 years of related experience and management of typically two or more regular full-time employees.
Degree in Business Administration or Applied Science preferred.
Previous management or supervisory experience required.
Experience in document management technology or related industry required.
This position requires managing a 24/7 work schedule to meet customer needs.
Hands on field technical experience with digital and/or electromechanical technology.
Ability to consistently demonstrate a superior level of leadership, business influence and acumen.
Excellent communication, time management and negotiation skills.
Experience in delivering service to fortune 1000 customers within the high-end printing industry is a plus. Company OverviewAbout our Company
Canon Solutions America provides industry leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. With the technology offerings of the Canon and Oc brands, Canon Solutions America helps companies of all sizes find ways to: improve sustainability, increase efficiency, and control costs in conjunction with high volume, continuous feed, digital and traditional printing, and document management solutions. A wholly owned subsidiary of Canon U.S.A., Inc., Canon Solutions America is headquartered in Melville, N.Y. and has sales and service locations across the U.S. Canon Solutions America offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, profit sharing, success sharing, educational assistance, recognition programs, vacation, and much more. We are an EEO/AA employer. Minority/Female/Individuals with Disabilities/Protected Veterans. If you are not reviewing this job posting on our Careers' site csa.canon.com/careers, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at csa.canon.com/careers. #CSA Posting Tags#LI-EF1