District Sales Manager

About Our Company
Lids Sports Group is the largest licensed sports retailer in North America, selling fan and fashion-oriented headwear and apparel across the US, Canada, Mexico, Europe, and Australia. Operating out of Indianapolis, IN, our retail stores offer officially licensed headwear and apparel from collegiate and professional sports teams, plus top brands like Nike, New Era, Adidas, and Mitchell & Ness.

We currently operate 1,200+ locations domestically and 50+ internationally, including specialty concept stores for the NBA, NHL, Paris Saint-Germain, and numerous MLB teams. In recent years, Lids has built partnerships with iconic global brands including Marvel, Playboy, and the Harlem Globetrotters, and gained ambassadors like Justin Jefferson, Quavo, and Josephine Skriver - creating a community for both sports fans and fashion lovers.

The company is currently expanding with the goal of becoming the largest licensed brick-and-mortar sports retailer across the globe.
General Position Summary
The District Sales Manager (DSM) is an inspiring field leader who supports and directs stores within a given geographic area to drive strategic product sell-through, deliver key business results, hire, and develop store associates. DSMs ensure that store operational principles are followed and that each store provides exceptional customer service by offering their expertise on Lids' products and services. DSMs are accountable for all aspects of their district performance.
Principle Duties and Responsibilities
People & Training Development

Manage the district's hiring strategy, including planning / pipeline needs, recruitment strategy, projected turnover, and leaves of absence. Develop Store Managers (SM) in the skills of recruiting and training to continually strengthen the talents and results in the market.
Share role and behavior expectations and coordinate onboarding training programs to acclimate new team members to Lids.
Engage team members by creating a fun and productive environment, including helping them understand how their work supports the success of the district and Lids overall.
Contribute to a respectful and inclusive team environment by establishing supportive working relationships and adhering to Lids Brand Standards (e.g. company dress code, etc.)
Perform people-related actions to update team member personnel information, including completing wages, executing job changes or transfers, and other documentation.
Hold SMs accountable for managing and developing their store team.
Address all employee concerns or issues and administer the progressive steps of discipline, including knowing when to partner with internal support (e.g. HR, RD, etc.) to take appropriate action.
Drive team engagement through impactful store visits and follow-up by ensuring district-wide store management team is provided recognition, gap assessment, ongoing training, and continuous check-ins, including performance management and documentation when relevant, to support and reinforce career and personal growth.
Provide consistent, documented appraisal of store's performance and work to give feedback on areas of strength and opportunity while keeping in line with Company objectives.
Collaborate across districts and/or regions and ensure compliance of all established company policies, procedures, and guidelines including, but not limited to, safekeeping of company inventory, funds, and property.

Customer Experience

Ensure that stores are delivering exceptional customer service, achieving key performance indicators (KPIs), and sales target by conducting at minimum bimonthly store visits.
Create a "selling culture" within stores by training and coaching on selling techniques with all associates and provide feedback and documentation following each store visit.
Resolve customer feedback and address issues, including customer escalations, urgent requests, and resolve to "make it right" for customers.
Manage and direct in-store team members to ensure optimal customer service that values customers' time and supports overall store operations.
Drive customer participation in special offers such as Access Pass, Fanatics Sportsbook, etc. by ensuring all associates are educated on program details.

Job Required Knowledge & Skills
Four year degree in business or a related field and one year relevant experience or; two year degree in a related field and at least two years of relevant experience or; three years of relevant experience.
Established ability to produce sales results, while minimizing loss.
Proven aptitude to perform independently with minimal supervision.
Proven supervisory skills, with capacity to deliver training material and assess retention.
Strong interpersonal skills and the ability to communicate verbally in a clear, audible, and professional manner.
Ability to operate a computer, as well as maneuver relative software programs.
Ability to work varying days and hours, based on business needs, and maintain an excellent attendance record.
Possess a valid driver's license, certificate of auto insurance coverage, and the ability to drive an automobile.
Extensive travel (up to 90%) in a given geographic area. Driving required for up to 100% of the daily work schedule.
Standing required for up to 90% of the work time.
Ability and willingness to travel overnight for training and/or business meetings.

Reports To
Regional Director

#LI-LS1
Compensation/Benefits
Salary Range: $60k-$80k
Store Supervisor Bonus Program (Monthly)
Cell Phone Stipend: $75/month
Comprehensive benefits eligibility starting on first day of employment
401K with company match
40% employee discount
Career growth opportunities
Positive company culture centered around our core values of Leadership, Integrity, Dedication, & Service

EEO Statement:
Hat World, Inc., Lids Holdings, Inc., dba Lids and subsidiaries is an Equal Opportunity Employer and is committed to complying with all federal, state, and local EEO laws. Hat World, Inc., prohibits discrimination against employees and applicants for employment based on the individual's race or color, religion or creed, national origin, alienage or citizenship status, marital status, sex, pregnancy status, age, military status, disability, or any other protected characteristic or class protected by law. Hat World, Inc. provides reasonable accommodation for disabilities in accordance with applicable laws.

Notice to Applicants:
In connection with your application, we collect information that identifies, reasonably relates to or describes you ("Personal Information"). The categories of Personal Information that we collect include your name, government issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future contract positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies.

Need accessibility assistance to apply?
Applicants who require accessibility assistance to submit an employment application, please email us at onboardingsupport@lids.com. A member of our Talent team will respond as soon as reasonably possible. This email address and is only for individuals seeking accommodation when applying for a career at Lids.

Req ID: 18303

Location: Remote_Las Vegas, Nevada