District Operations Supervisor

Sears Holdings Greenwood , IN 46142

Posted 2 weeks ago

The District Operations Supervisor is responsible for supporting the Field Operations Manager and District Service Management Team through customer relations, audit and administrative assistance: handling all operational issues of the service unit, when needed.

  • Leads the district support office in executing business requirements:
  • Ensures operations execution of business processes and priorities, by communicating expectations
  • Distributes work load and provides input on the performance reviews for staff
  • Responds to priority customer escalations from the Better Business Bureau, Attorney General, Etc..
  • Serves as service unit liaison for the National Support Center, Accounting Center, and Claims Center
  • Provides detail audits
  • Ability to handle multiple tasks in a face paced environment
  • Proficient in Microsoft Excel and Outlook
  • Performs other duties as assigned


2+ years experience prefered

• Ability to use common computer applications, web based systems and Microsoft Office products
• Excellent telephone etiquette and professionalism
• Urgency and resourcefulness in responding to customer needs
• Appropriate business judgment in determining customer concessions
• Ability to handle multiple tasks in a fast paced environment, solve problems and follow directions
• Ability to speak, read and write English
• Proficient in Microsoft Excel and Outlook


Excellent Benefits- Medical, Dental, Vision, 401K, etc...

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Fulfillment Operations Supervisor

Newgistics, Inc.

Posted 2 days ago

VIEW JOBS 11/13/2018 12:00:00 AM 2019-02-11T00:00 Overview This position will have responsibility to effectively manage, oversee and control all operational and associate activities within the warehouse including Receiving, Pick/Pack, Shipping, and Inventory Control as well as kitting/retail activities and ensuring product quality. The operations supervisor will also be responsible for ensuring the proper implementation and enforcement of policies, holding a high standard of safety and the continuous training of employees, leads and associates in the warehouse. This position reports to the Facility Manager. Responsibilities * Oversee specified client fulfillment areas of the operatio * Train individual pickers, verifiers, receivers, and shippers on proper methods and operating procedures * Set-up and organize assigned area in order to insure effective operation * Practice good housekeeping to ensure a safe and efficient environment at all times * Implement process improvements as necessary * Work with the facility management to achieve quality and productivity goals * Responsible for all aspects in storing products to facilitate the receiving, stocking, picking and shipping process in a fulfillment operation * Manage the work flow to ensure the daily activities related to the assigned department is met as expected * Writing performance reviews and coaching employees to success * Conducts daily shift start-up meetings discussing the previous day's performance, reviewing the expected workload for the day * Ensure a safe work environment by: observing and coaching employees, addressing potential safety hazards, maintaining a clean work area, monitoring condition of all equipment and ordering repairs, and participating as a permanent member of the Safety Committee * Responsible for the timely processing of all department activity including productivity, accuracy, and day end reports * Work closely with the Facility Manager to control costs in your operation – labor, supplies, and inventory shrinkage * Responsible for accurate employee records including daily time clock monitoring, discipline notification and attendance reports Qualifications * Experience with WMS pick/pack/ship activities using RF scanners and workstations or like technology * Experience with automated fulfillment equipment and technology, i.e. Swisslog AutoStore highly preferred * Knowledge of inventory control and related fulfillment processes * Strong and effective communication skills both written and verbal as well as in MS Word and Excel * Able to lead, motivate and mentor fulfillment personnel * Required to operate effectively in a time sensitive setting that requires meeting daily client Service Level Agreements * Required to lead with a sense of urgency and an emphasis on great customer service * Knowledge of aspects in storing products to facilitate the receiving, stocking, picking and shipping process in the fulfillment operation * Problem solving skills * Plan, organize and direct the activities of subordinates Newgistics, Inc. Greenwood IN

District Operations Supervisor

Sears Holdings