District Manager-New Jersey

Lovesac Stamford , CT 06901

Posted 7 months ago

TITLE: DISTRICT MANAGER LOCATION: NEW JERSEY

REPORTS TO:

REGIONAL DIRECTOR

DIRECT REPORTS:

STORE MANAGERS

EXEMPT

At Lovesac we believe you should be free to live the life you love and that we should all live in Total Comfort. From SactionalsThe Worlds Most Adaptable Couch, to Sacs The Worlds Most Comfortable Seat, Lovesacproducts are durable, changeable, and truly designed for life.Our founders philosophy, Designed for Life, demands that our products are both built to last a lifetime and designed to evolve with our ever-changing lives. Its an uncompromising approach to achieving true sustainability.

At Lovesac we are committed to living and succeeding by incorporating our Guiding Principles:

We can all win together

Doing less and doing better

Were borrowing this earth from our children

The couch is the kitchen table

Currently, we are seeking to hire a District Manager. As District Manager, you will be responsible for

As a District Manager, you are responsible to lead and develop Store Managers to drive sales. You have passion for the product and the customer, ensuring a customer and employee-centric environment in all showrooms. A District Manager customarily and regularly selects hires and develops Store Managers ensuring a consistent sales experience for our customers. You further ensure that all showrooms are merchandised in accordance with company guidelines and you create a sales culture to drive profitability through leadership and influence. A District Manager supports and holds teams accountable for delivering an Omni-channel customer experience.

  • Is responsible to meet or exceed financial sales goals and key performance indicators for his or her market

  • Leads and ensures store operations for all showrooms are consistent through responsible fiscal management of budgets to meet or exceed sales goals

  • Develops, trains and motivates store managers to meet financial goals through the execution ofLovesacs proprietary selling processto deliver sales and customer service consistently

  • Monitors and inspects the execution of promotional campaigns including productplacement and marketing timely and to standard in assigned area

  • Identifies and makes correct and prudent decisions to solve issues to enhance team performance and customer service levels

  • Ensuresinventory integrity and accuracy in all showrooms protecting company assets at all times

  • Customarily and regularly recruits, selects, and hires top talent to build viable succession plans that meet company growth initiatives; collaborating with peers to develop a company-wide talent pipeline

  • Interprets and implements management policies and operating practices

  • Manages consistent application of performance management practices, including but not limited to annual performance appraisals, progressive counseling activities and development plans, in partnership with Human Resources and Regional Director

  • Customarily and regularly coaches and counsels direct reports to manage performance, taking appropriate and corrective action in partnership with Human Resources and in accordance with company policies and procedures

  • Resolves all escalated customer service issues appropriately and timely, teaching Store Managers to do the same

  • Ensures store standards are maintained, including but not limited to: merchandising visuals, marketing, cleanliness, appropriate inventory levels, backroom organization and cleanliness, safety in accordance with Company operating policies and procedures

  • Provides input in planning long- or short-term business objectives for his or her market

  • Maintains a calm demeanor and manages issues professionally and respectfully in accordance with our company standards

  • Acts with integrity and trust, modeling behavior that respects our employees, peers and customers in accordance with the core values of our company

Indicate requirements in bullet format:

An external candidate should have a bachelors degree or related experience of at least 5 years as a multi-unit manager with at least $5 million in volume and a minimum of 10 showrooms in both urban and suburban locations. An internal candidate should have a bachelors degree or at least 5 years of related experience successfully managing showrooms or several showrooms with increasing volume and complexity in various locations and have demonstrated a record of achievement in prior sales and leadership positions.

A District Manager is required to have business acumen and be able to use that knowledge to drive and achieve sales results through store teams. Some of the work may be managed remotely, such as setting priorities and quickly adapting to a changing business environment. A District Manager makes solid decisions and is able to prioritize responsibilities and multi-task with the appropriate level of urgency. You must be able to easily motivate others, influence teams and work collaboratively with all team members.

A District Manager meets customer expectations, acts with the customer in mind and teaches Store Managers to do the same to ensure the customer experience. You are a great listener and use obtained information to solve problems and anticipate issues proactively, ensuring consistency across the zone. A District Manager holds direct reports accountable; leading and developing Store Managers to do the same and to create a viable and promotable talent pipeline through recruitment, selection and training. You must have excellent analytical skill to identify business trends and use that information in partnership with the Regional Director to positively impact our customers, employees and store operations. A District Manager correctly identifies opportunities and communicates with corporate store operations regarding feedback and best practices to optimize systems and store performance. You lead and ensure an employee-centric environment, through development, coaching and consistent application of company processes. A District Manager respects people and complies at all times with the standards, procedures and policies contained in the Lovesac Employee Handbook.

  • Must be results driven and utilize knowledge to meet or exceed KPIs and goals.

  • Must have proven time management skills and quickly adapts to a changing business environment.

  • Able to prioritize responsibilities with the appropriate level of urgency, able to listen and can use this information to solve problems, anticipate issues and make correct decisions based on a variety of situations.

  • Must take accountability and responsibility for your actions.

  • Must have the ability to manage multiple projects simultaneously while meeting deadlines consistently.

  • Must have superior communication skills; verbal, written and interpersonal skills; able to listen effectively to solve problems, anticipate issues and make effective decisions.

  • Demonstrates strong analytical and problem-solving skills.

  • Maintains the highest level of customer service, creating solutions and experiences that drive business results and engagement with the brand.

  • Must work collaboratively with fellow employees, treating all clients, both internal and external with dignity and respect at all times.

  • Proficiency required in Microsoft Office: Word, Excel & PowerPoint

  • Must comply with the standards, policies and procedures outlined in the Lovesac Employee Handbook.

  • Must be capable of using and operating all equipment as required, including but not limited to: iPad, laptop, etc. Be able to move objects (including medium to large furniture items up to 75 pounds) from a lower to a higher position or horizontally from position-to-positionor be able to assemble furniture while working on the selling floor or in our warehouse.

  • Must be able to travel, (domestically and/or internationally) as required by the Company in its sole discretion, for occasional meetings and conferences using various forms of transportation.

  • Must possess a strong work ethic and exemplify The Lovesac Values:

Lovesac Core Values -

Audacious Dreamers

Willing to sweep the floors

Grit

Aspirational Values

Customer Centricity

Only A Players

Executional Excellence

Consciousness

Table-Stakes Values

Positivity

Insatiable Learning

Passion

Collaboration

Empathy

Transparency

Accidental Values

Making it happen

Thrift

Our stores including our website are open seven days a week and require morning, evening, weekend and holiday availability.


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